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Chris Marron
Director of Competitive and Market Intelligence at 8x8
Chris Marron is a distinguished professional in the field of competitive and market intelligence. He served as the Director of Competitive and Market Intelligence at 8x8, a cloud communications company, from October 2019 to November 2021.2 In this role, Marron provided insights on customer experience trends and the importance of omni-channel strategies in the contact center industry.1
Marron is recognized as a leading customer experience expert and speaker.3 He has held various positions throughout his career, including:
- Distinguished Advisor at Actionary (current position)2
- Head of Marketing at Zingly.ai (2021-2022)4
- Analyst at MZA2
With his expertise in competitive intelligence and market analysis, Marron has contributed to discussions on the evolving landscape of customer service technologies, particularly emphasizing the role of AI and machine learning in enhancing omni-channel experiences.1
Currently, Marron describes himself as a Communications Industry analyst.5 His LinkedIn profile (username: chris-marron-943a2410a) reflects his diverse background in competitive and market intelligence, analysis, project management, and operations.
