University of South Carolina

Relationship Builder

Skills: Customer Satisfaction · Interpersonal Skills · Presentations · Occupancy · Community Outreach · Critical Thinking · Employee Training · Interpersonal Communication

REGUS - IWG plc. Offices | Coworking | Meeting Rooms.

Community Manager

Managed a group of private office and co-working spaces. Sold rentals, dealt with billing, payment and day-to-day operations and general customer service issues. Planned and implemented events to foster a greater sense of community among clients.

Grew business in a down economy through targeted promotion of services, including website, mailing list, and social networking sites to a variety of venues including clubs, bars, restaurants and private parties. Regularly performed in front of crowds as large as 200 people.
•	Promoted both Chris Estes Productions, and other local musicians to local venues including clubs, bars, restaurants and private parties through use of email marketing and social media.
•	Tracked expenses, invoices, and future bookings.
•	Developed skills and knowledge of music, guitars, sound reinforcement and various new technologies in the music industry.
•	Scheduled music acts for 4 different venues making sure that the available talent meshed well with the needs of each venue.
•	Managed not only crisis situations but also relations between artists and venues

Chris Estes

Booking Agent

•	Increased customer participation in the online ordering system from zero to over 200 different companies in less than 2 years.
•	Acted as the primary point of contact for all customers using the company’s proprietary online portal.
•	Designed and distributed direct mail response pieces and followed up to close sales.
•	Consistently given the company’s highest annual bonus over the last four years for bringing in new customers and increasing company sales by an average of 3% per year.
•	Resolved customer problems with both completed and in-progress orders.
•	Expanded sales to targeted customers by more than 30% over the course of two years by focusing on customers’ needs that were not being filled by their previous vendors and selling Dataguide as a one-stop shop for all their printing and promotional needs.