Chip O'Connell

Chip O'Connell is the Vice President of Customer Operations at Mad Mobile, a technology company based in Tampa, Florida.13 He is a seasoned professional in the customer success field, with over 16 years of experience specifically in the restaurant technology sector.3

Professional Background

Chip's expertise lies in customer success leadership, particularly in the context of restaurant technology. His role at Mad Mobile involves overseeing customer operations, which is crucial for a company that focuses on helping businesses reimagine their customer connections through mobile technology.13

Company Context

Mad Mobile, where Chip works, is a significant player in the mobile technology industry:

• Founded in 2010
• Headquartered in Tampa, FL
• Annual revenue of $221.9 million
• Employs 403 people
• Specializes in mobile customer engagement, point of sale, commerce, and payment solutions

The company partners with major brands like Apple, Salesforce, Samsung, and NCR, serving high-profile clients such as Ralph Lauren, P.F. Chang's, and Urban Outfitters.1

LinkedIn Presence

Chip O'Connell maintains a professional presence on LinkedIn with the username "chip-o-connell-8b485112". His profile indicates that he has over 500 connections, reflecting a robust professional network in his field.2

Additional Information

• Location: While Mad Mobile is based in Tampa, some sources suggest Chip might be located in Houston, Texas.4
• Recruitment: Chip has been involved in hiring for his team, as evidenced by a LinkedIn post from February 2022 where he was seeking an experienced Customer Success Manager for Mad Mobile's CAKE suite of products.5

Chip O'Connell's role at Mad Mobile places him at the intersection of customer success and cutting-edge mobile technology, contributing to the company's mission of digitizing customer experiences in the retail and restaurant industries.