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Chiara Viscomi
customer service & logistic specialist
Professional Background
Chiara Viscomi is a driven and dynamic professional whose extensive experience spans various sectors, including logistics, customer service, and business process analysis. With a strong focus on developing effective operational strategies, Chiara has established a reputation for her detail-oriented approach, analytical capabilities, and ability to foster collaboration in diverse team environments.
In her current role as the Team Leader for Logistics EMEA at Huntsman Corporation, Chiara oversees logistics operations across Europe, the Middle East, and Africa, demonstrating her exceptional leadership skills and strategic vision. Her role encompasses managing the complexities of logistics in a matrix organization, where she utilizes her strong communication skills to engage stakeholders across various levels of management. Through her proactive approach and resilience, Chiara has effectively addressed challenges, streamlined processes, and improved operational efficiency within her team.
Chiara's previous positions have provided her with a comprehensive understanding of business processes and customer service management. Notably, she has served as a Business Process Analyst at Nextar, where she applied her keen analytical skills to design and implement KPIs and tailored analytical models that significantly enhanced decision-making processes. Her time at Flint Group as a Business Process Specialist further solidified her expertise in identifying and resolving operational issues.
Moreover, Chiara's experience at AkzoNobel Coatings began with her role as a Customer Service Manager, where she excelled in managing customer expectations and ensuring high levels of satisfaction. Her leadership capabilities were recognized as she transitioned to the role of Logistic Supervisor and eventually as SD Work-Stream Team Leader/SAP PMO, where she oversaw critical supply chain projects and helped optimize logistics operations.
Chiara's career journey began with a strong foundation in customer service at Thai Union Group PCL and Henkel Italia, where she provided support in back-office logistics coordination and call center operations. These early experiences honed her ability to manage customer interactions and streamline administrative processes. As a consultant at Sisim and a Customer Service Officer at Telepiù, she further developed her expertise in customer management, showcasing her versatile skill set.
Education and Achievements
Education has played a pivotal role in shaping Chiara Viscomi's career. She holds an Executive Master in Logistics and Distribution from Stogea in Bologna, which has equipped her with advanced knowledge and strategies to navigate the complexities of logistics in today's fast-paced environment. In addition, Chiara studied Dangerous Goods Delivery (ADR Regulations) at Flashpoint, underscoring her commitment to safety and regulatory compliance in logistics operations.
Chiara also completed a Basic Course in Marketing at ISTUD Business School in Milan, enhancing her understanding of marketing principles and their application in customer service and business strategy. Additionally, she participated in a training course focused on women enterprise development at ENAIP in Borgomanero, funded by the C.E.E., reflecting her passion for empowerment and her desire to support women in business. Her academic background began at Liceo Scientifico, laying a strong foundation in analytical thinking and problem-solving.
Achievements
Throughout her impressive career, Chiara Viscomi has achieved notable milestones that highlight her professional growth and contributions to various organizations. Her ability to adapt and excel in diverse roles illustrates her commitment to continuous learning and development.
Chiara's analytical mindset has allowed her to design innovative analytical models that foster data-driven decision-making within her teams. By identifying critical performance indicators, she has significantly impacted the way her organizations track and manage their logistics and customer service processes.
Her exceptional communication skills have enabled her to engage with individuals at all levels of the organization effectively. Her aptitude for persuasion and teamwork has led to fruitful collaborations across departments, resulting in enhanced operational outcomes and enriched team dynamics. Chiara's proven track record of managing teams towards achieving their goals while aligning with the broader organizational objectives is a testament to her leadership capabilities.
Moreover, Chiara's approach to challenges exemplifies her resilience and risk-averse nature. She is dedicated to conducting thorough root-cause analyses to identify potential problems and implement practical countermeasures. This systematic process mindset ensures that Chiara remains focused not only on immediate solutions but also on sustainable long-term improvements.
In summary, Chiara Viscomi is a highly skilled logistics professional whose background in customer service, business process analysis, and operational strategy positions her as an invaluable asset in any organization. Her education, combined with her extensive experience, makes her a sought-after expert in logistics and customer management. As she continues to pursue opportunities for professional growth and leadership, Chiara remains committed to delivering exceptional value and results in every endeavor she undertakes.
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