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Chase Kepler
Director of Customer Success at Lexion.Ai
Professional Background
Chase Kepler, J.D., is an accomplished Customer Success Manager with a rich and diverse background in the realms of social media and data management. Throughout his career, he has honed his expertise in customer success, account management, and sales. His depth of knowledge in legal writing complements his business acumen, positioning him as a well-rounded professional dedicated to enhancing customer relations and ensuring favorable outcomes for clients.
Chase currently serves as the Director of Customer Success at Lexion, leading a team that is focused on empowering users to achieve maximum value from the products and services provided. His previous roles include noteworthy positions at prominent companies such as SeekOut, where he was the Enterprise Customer Success Manager and contributed significantly to contract review processes, and Branch, where he further developed his skills in client relations and customer success. Additionally, his experience at Sprout Social, Inc. as an Enterprise Customer Success Manager allowed him to cultivate deep connections with clients and assist them in navigating the often complex landscape of social media management.
Education and Achievements
Chase Kepler's educational background lends a strong foundation to his professional accomplishments. He earned his Doctor of Law (J.D.) degree from the University of Oregon School of Law, where he graduated with an impressive understanding of legal principles and their applications in the business world. Chase's academic path also includes a Bachelor of Science in Political Science from the same prestigious institution, showcasing his strong analytical skills and knowledge of governmental systems and political behavior.
Beyond his formal education, Chase has been actively involved in various organizations and associations that enhance his professional journey. Notably, he has served as the President of the Pi Kappa Alpha Gamma Pi Chapter, emphasizing his leadership skills and his ability to foster community engagement among peers.
Career Development
Chase's professional trajectory reflects a steady progression through roles that require a high level of expertise in customer success and legal frameworks. His early career began at Simply Measured, where he undertook various roles from Account Development Representative to Market Development Representative Team Lead, illustrating his rapid advancement and ability to adapt and excel in dynamic environments. His time at this organization helped him to lay the groundwork for his future successes in customer success leadership.
Furthermore, Chase has experience outside of corporate environments as well, having served as a legal intern at Lane County Legal Aid and a Law Clerk at Dana Weinstein. This legal experience not only enriched his understanding of the law but also reinforced his commitment to helping others, an ethos that serves him well in customer success management.
Skills and Expertise
Chase possesses a broad skill set that includes account management, leadership, legal writing, and strategic planning. His ability to cultivate strong customer relationships is a hallmark of his career, and he employs innovative strategies to enhance customer satisfaction and loyalty. His background in law ensures that he approaches customer issues with a comprehensive understanding of the legal implications, providing clients with well-rounded support and advocacy.
Chase's leadership ability is showcased in his various team leadership positions, where he has demonstrated an aptitude for mentoring team members and fostering a collaborative working environment. His exceptional communication skills enable him to convey complex information clearly and effectively, whether he is addressing a client’s concerns or presenting ideas to stakeholders.
Notable Achievements
Throughout his career, Chase has amassed a series of notable achievements that highlight his dedication to excellence. His transition from account management roles to senior management positions illustrates his commitment to professional growth and customer success. His work has consistently resulted in increased client satisfaction rates and significant contributions to company revenue through successful account renewals and expansions.
In summary, Chase Kepler's journey exemplifies what it means to be a dedicated Customer Success Manager in the fast-paced world of social media and data. His strong educational background, coupled with his diverse professional experiences, highlights his exceptional capability to support customers effectively while navigating the intricacies of legal frameworks. As he continues to impact the customer success landscape positively, Chase remains committed to enhancing user experiences and fostering collaborative relationships that drive success for businesses and their clients alike.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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