City Tech, CUNY

Ashford University

Global AV Service Partner

Business Development Manager

AVIXA

Founding Chairperson of the Diversity Council

As Global Managed Services Executive, I am responsible for the service of clients’ collaboration rooms.  The Verrex  Global Managed Service team and I  work with clients to structure maintenance and service models that ensure room readiness and that enable predictive and consolidated AV spend across organizations:  Empowering a global business community to collaborate and communicate without limitations.

About Verrex:
	♦	Founded in 1947
	♦	140+ employees worldwide
	♦	Locations across 5 continents
	♦	A global AV systems design-build integrator and managed services provider that designs, installs, services, and supports advanced video conferencing, collaboration, and presentation solutions for the Corporate market, globally.

Verrex

Global Services Manager

• Manager of client relationships and partnering to assist in development of collaboration and meeting strategies that involve: 
     	♦ AV & Collaboration
    	♦Post & Broadcast
    	♦Display & Delivery
     	♦Managed & Professional Services

Yorktel

Business Development Manager (Video Corporation of America)

• Provide collaboration solutions to allow customers to hold more efficient virtual meetings and to conduct daily business activity globally, anytime, anywhere.  
• Provide reliable and secure video, web and audio solutions to aid businesses in better streamlining communications in any environment no matter how complex.

Enterprise Account Executive

•	Provide subject matter expertise for Level(3) clients and prospects interested in improving service, quality, and employee productivity through collaboration services such as audio, web, video conferencing and unified communications.
 
•	Provide comprehensive collaboration solutions and delivering premier data, video and voice services. The combination of our world-class, scalable network with our suite of innovative services allow us to procure end-to-end communications solutions for our clients in all business markets.

Level 3 Communications

Regional Manager - NY/NJ

•	Smart Transition Group, Inc. is New York’s premier Business Networking and Professional Services Organization.
•	Our time-proven approach to business networking allows our members to engage in productive and rewarding business relationships.

Smart Transition Group

Member - Strategic Technology Consultant

•	A/V equipment, design builds for conference rooms and boardrooms, network technology, service agreements, and Video Managed Services.

•	Issued resolution for facility video conferencing technology, such as the Polycom CMA 5000 management devices, MGC 100+ MCU bridges, and desktop and room systems.

AVI-SPL

Video Conferencing Specialist

*	Learning the art of Raqs Sharqi and Raqs Baladi

Morocco's Casbah Dance Experience

Student

•	Sold and up-sold audio, web, and video conferencing to Fortune 100, 200, and 500 companies.

•	 Managed communication services for existing clients.

InterCall

Global Account Manager

•	As Digital Printing Project Manager:  Sought over art work development and enhancement for on-going custom digital projects for wall covering. Main point of contact for all custom digital project information for clients and sales.

•	As National Accounts Administrator:  Maintained national corporate accounts and managed sales, distribution, and inventory of textile, vinyl, and specialty wall covering for national retail and financial, accounts.

Wolf-Gordon

Digital Printing Project Manager & National Accounts Administrator

•	Provided technical assistance for electronic database access via phone and Internet to academic, government, medical, and corporate clients.

•	Conducted presentations to generate client usage and increase sales of periodicals, books, and electronic databases.

Elsevier

Customer Support Coordinator, Periodicals

•	Provided daily feedback to improve inbound and outbound call procedures and developed new strategies for customer retention. 

•	Compiled service reports and aided in development of more resolute procedures to increase better service.

•	Facilitated completion of provisioning features with Verizon GUI Dcas system. Troubleshooting service problems and billing discrepancies.

•	Managed account receivables, installations, and repair services for Business clients and developed inbound call processes, which increased customer retention by 15%.

•	Produced weekly reports and developed and implemented marketing strategies, scripts for new business accounts.

Charmaine Torruella