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Charles Freeman
Sales Operations Manager at Northwest Open Access Network
Professional Background
Charles Freeman is a distinguished telecommunications leader with over twenty years of substantial experience in wholesale carrier services. His extensive career has brightened the landscape of the telecommunications industry with significant contributions to contract negotiations, wholesale customer service management, revenue assurance, and budget oversight. As a skilled negotiator, Charles has successfully navigated complex agreements that bolster company relationships and enhance operational efficiency, including Master Service Agreements (MSAs) and Indefeasible Rights of Use (IRUs). His in-depth understanding of the industry enables him to drive sales opportunities and improve overall revenue.
As a coach and leader, Charles has been instrumental in nurturing a robust service team dedicated to supporting wholesale national accounts. He has demonstrated excellence in managing wholesale customers, which has led to numerous successes in increasing sales opportunities, improving net revenue, reducing backlog, and minimizing customer churn. His strategic focus has been to establish new Ethernet Network-to-Network Interfaces (NNIs) with other carriers, particularly across the Western U.S., enhancing connectivity and service delivery in a competitive market.
In his various roles, Charles has effectively negotiated new MSAs, crafted sales agreements, and settled disputes, showcasing his strong ability to foster partnerships that are crucial for business growth. Furthermore, he consults on network expansion strategies, involving both construction and acquisitions, demonstrating his multifaceted approach to business development and market presence.
Education and Achievements
Charles Freeman holds a Master's degree in Communication Theory from the University of Portland as well as a Bachelor of Arts in Communications from Marylhurst University. His educational background bolsters his professional expertise, providing him with a strong foundation in communication principles vital in the telecommunications sector.
Throughout his career, Charles has held key positions in several esteemed organizations, consistently demonstrating his capability and strategic foresight:
- Sales Operations Manager at Northwest Open Access Network: Here, he spearheaded various sales initiatives to boost operational excellence and service quality.
- Wholesale Broadband Development Manager at Northwest Open Access (NoaNet): In this pivotal role, he was responsible for expanding the scope of broadband services, ensuring robust growth in a rapidly evolving telecommunications market.
- Senior Manager Wholesale Service Management & Sell Through Support Teams at Integra Wholesale: Charles managed wholesale service teams, honing his skills in customer care and team leadership, ultimately enhancing the service experience for clients.
- Sales Engineer, Carrier Division at Electric Lightwave (an Integra Telecom Company): This position provided him with hands-on experience in technical sales, solidifying his understanding of carrier operations.
- Carrier Department Manager at Electric Lightwave (an Integra Telecom Company): His managerial role allowed him to delve deeper into strategic oversight and customer relationship management.
- Communications at Oregon Health Division: Earlier in his career, Charles contributed to communications initiatives aimed at public health, showcasing his diverse skill set.
Achievements
Charles’s career is marked by a series of notable achievements that highlight his relentless pursuit of excellence in the telecommunications field. His contributions in carrier sales and effective management of wholesale customer relationships have resulted in enhanced revenue streams and strengthened partnerships across the industry. He has consistently been recognized for his abilities to drive strategic change and implement effective operating practices that elevate company standards.
His leadership in coaching service teams not only improved sales productivity but also cultivated a culture of teamwork and accountability, which has become foundational in the organizations he has contributed to. By focusing on reducing churn and enhancing service quality, Charles has built lasting relationships with clients, ensuring loyalty and sustained revenue growth. His proactive approach to network expansion through collaboration with other carriers across expansive regions has placed him at the forefront of telecommunications innovation.
In summary, Charles Freeman is a seasoned telecommunications expert whose substantial proficiency in wholesale carrier services, negotiation, customer service management, and team development underscores his valuable contributions to the industry. With a robust educational background and a career dedicated to excellence, he continues to play a significant role in shaping the future of telecommunications and fostering growth in a dynamic marketplace.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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