The University of Texas at Austin

The University of Texas at San Antonio

Art Administrator & Consultant

PAYFLEX:  AETNA CONSUMER FINANCIAL SOLUTIONS, Richardson, TX	            2013-2014
Customer Service Representative, (Seasonal, transfer through Extend Health)
Funding advisor to Medicare retirees that have corporate health reimbursement accounts (HRA).
•	Resolving participants claims issues, complaints, service requests and allocation schedules
•	Conducting follow-up for claim denials and coordinating grievance information including 
        contact with research/resolution team

EXTEND HEALTH, A TOWERS WATSON DIVISION, Richardson TX		                       2013
Benefit Advisor
Providing Healthcare for Medicare-eligible retirees losing employer group medical coverage and moving to individual health plans through Extend Health, the largest private Medicare exchange in the country.
•	Promoting the professional interests of Extend Health and affiliate clients/carriers by 
        maintaining a strong network of participating providers and communicating effectively with 
        various Medicare eligible retirees/customers
•	Maintaining high productivity and ethical compliance standards pursuant to guidelines; serving     
        as the primary point of contact for customer communication and resolution of service related   
        inquiries 
•	Using consultative skills to assess the customer’s needs to determine the best insurance 
        (prescription drug, dental and vision) plans and assess appropriate eligibility requirements as 
        agent of record

LICENSE & CERTIFICATION
Texas Life & Health Insurance #17085358: Licensed in NY, NJ, NH and SC: Certified with National Carriers; Aetna, Humana, UHC, Cigna, Coventry, Express Scripts and WellCare: State Carriers; WellPoint, Health Springs, MVP, Harvard Pilgrim, IBX NJ, Scott and White, Universal American, HCS of Texas, and BCBC of NJ.

Extend Health, A Towers Watson Division

Benefit Advisor

Coordinated all major functions for three Galleries; curated exhibitions, developed and managed public programs for internal and external audiences; organized exhibitions with internal and external colleagues, facilitated the use of SFA Galleries as a teaching resource among faculty; created an engaging environment for the community, and established the galleries as a public forum for the exchange of ideas and perspectives.

•	Provided exhibition management; strategic planning, budgeting and grant writing 
•	Curated, developed and organized annual galleries exhibition schedule and educational programing
•	Advised faculty, student, and curators in the organization and realization of exhibition projects
•	Scheduled gallery rentals, executed facility use agreements, and directed special events 
•	Coordinated outreach initiatives and the marketing of collateral material
•	Determined staff and volunteer needs, supervision, training and assessment

Stephen F. Austin State University

Director of SFA Galleries

Comprehensive art consulting services for public and private collections: public art planning, project development and management; emphasis on integration of public art into landscape/architecture; liaison between artists, design teams and commissioning agencies. Experienced art administrator in collections management, maintenance/conservation; private art acquisition, curatorial services, exhibition design, coordination and art installation.

Rathburn Art Consulting

Owner

Directed collection preservation, conservation and registration: oversaw records, accessioning, deeds of gifts, loans, artist and project files; insurance records, rights and reproduction; negotiated artist and vendor contracts; developed maintenance and conservation budgets; acquired a substantial understanding of construction on capital projects; interfaced with internal departments and established short and long-term objectives; familiar with the structure and protocol of local governments and community stakeholders. 

•	Managed a $37 million dollar investment in Public Art; developed, and implemented all
        collections management policies, and procedures
•	Provided project management, negotiating contracts and legal agreements
•	Created conservation protocols and procedures in the design phase, and evaluated project
        longevity
•	Managed Percent-for-Arts projects in collaboration with artists, city agencies and the public
        sector 
•	Oversaw art fabrication, and installation for over 35 commissioned artworks
•	Established and maintained standard operating procedures for the preventative maintenance of 
        project components; troubleshooting mechanical, electrical and electronic problems
•	Developed PowerPoint presentations to facilitate community, and commission meetings. 
•	Coordinated Historic preservation projects at the 1936 Art Deco buildings in Fair Park

City of Dallas, Office of Cultural Affairs

Manager I, Public Art Collections Manager

Administered museum operations, provided leadership in coordination with the Board to raise private funds for museum capital, programming and operational needs; participated in the Capital Campaign and Construction Phase of the Museum’s 2.5 million dollar expansion project; directed the development of curatorial and exhibition management; supervised staff, volunteers, membership; and acted as liaison to the MFSM Board of Directors and the University
.
•	Established guidelines for Ethics Policies, Governance, Collection Management and Facilities 
•	Managed a $500,000 budget with an in-kind annual budget and 8 endowment funds
•	Conceptualized, interpreted and designed the permanent exhibit, “The Sculptor’s Studio,"
        integrating interactive technology within the exhibition design
•	Designed archives space, vault and reading room; developed archival and inventory processes
•	Developed comprehensive logistical plans detailing proper object handling, crating and
        shipping
•	Directed PR into new markets, upgraded website content, and annual giving promotional
        materials

Saginaw Valley State University

Director, Marshall Fredericks Sculpture Museum

Managed all aspects of curatorial and exhibition development for the collecting areas of Art, History and  Children’s Museum; acted as the primary contact for the collection in maintaining or modifying exhibit features which affected the preservation of objects on exhibit.

•	Provided research, content interpretation for publications and gallery presentations.
•	Directed curatorial policies, procedures, and developed exhibition budgets
•	Maintained artist files, historical data of artifacts and recommended acquisitions for the
        collection
•	Collaborated with Curator of Education to create interpretive educational programming
•	Organized loans for traveling exhibitions, provided logistics, insurance and transportation
•	Provided docent training and volunteer coordination for special events

The Grace Museum

Curator of Exhibition and Collections

Contemporary Art Gallery, exhibiting museum quality fine art, representing regional, national
and international artists; managed sales, and commissions; administered contracts for artist and 
secondary market clients. 
•	Produced catalogues, brochures and promotional materials
•	Organized marketing and advertising in conjunction with the Blue Star Art Complex
•	Coordinated traveling exhibitions, art handling, packing, and arranged 
transportation with national and international couriers

Charlene Rathburn