Charissa Carnall

Charissa Carnall is a seasoned Global Social Media professional, known for her exceptional community management skills and her ability to drive customer engagement. With a passion for ensuring a positive customer experience and "surprise & delight" moments, Charissa has worked with renowned brands, including Western Union and Teach For America, to build advocates and expand their online communities.

As the Global Community Management Lead at Western Union, Charissa played a pivotal role in growing the brand's Facebook community from 160,000 to over 1.5 million members in less than a year. She led a team of Community Managers and worked closely with Western Union's Social Care team, building an engaged online community that connected customers to the brand on a personal level.

Before joining Western Union, Charissa worked as the Social Media Manager at WUPay (formerly eBillme, Inc.), a New York-based startup in the financial industry. She also has experience as a Tech/Internet Reporter and New Media Producer at WALA FOX 10.

Currently, Charissa holds the position of National Director of Social Media at Teach For America, where she is responsible for the overall social media strategy and manages a team of social media professionals.

Charissa's expertise lies in Social Media, Community Management, Customer Care, Public Speaking, Social Media Management Software, Content Management Systems, Videography and Video Editing. She is proficient in Sprinklr, Sparkcentral, Slack, Spredfast, and Sprout Social and has managed various social media platforms, including Twitter, Facebook, Instagram, TikTok, and LinkedIn.