Chad Higgins

Chad Higgins is a Client Account Manager at EarthLink Business, where he specializes in managing client relationships and ensuring customer satisfaction. His professional background includes extensive experience in process management and operational excellence, which he has developed through various roles in different organizations.

Professional Background

• Current Position: Client Account Manager at EarthLink Business
• Previous Experience:
  • Operational Excellence Analyst at Visa, where he contributed to significant cost savings through Lean Six Sigma projects.
  • Technical Business Analyst for The Church of Jesus Christ of Latter-day Saints, focusing on project management and process improvement.
  • Continuous Improvement Coordinator at JCPenney, where he implemented various efficiency projects.

Education

Chad Higgins holds a Master's degree in Information Systems with a focus on Business Analytics and Operations from the University of Utah, along with a Bachelor's degree in Technology Management from Utah Valley University. He has also earned multiple certifications, including Six Sigma Black Belt and ITILv3 Foundation.

Skills and Expertise

Chad is recognized for his skills in:

• Process improvement
• Project management
• Client relationship management

His LinkedIn profile reflects a commitment to continuous improvement and operational excellence, emphasizing his ability to lead teams and enhance business processes effectively.