University of Colorado Boulder

Customer Focused Product Professional

Metrc

Government Program Manager

Greenlists

Director of Customer Success

Treez Inc.

Product Manager

Flowhub

Director of Product Experience

Manager of Customer Solutions and Services

Senior Deployment Project Manager & Corporate Trainer

Managed the Customer Service handling a wide range of responsibilities from sales, warranty replacements, order updates, scheduling deliveries, back orders, discontinued items and order accuracy. These processes required coordination with over fifty different manufacturers located internationally and hundreds of customers domestically.

ShineRetrofits.com

Customer Service Manager

Managed and coached a team of five employees responsible for relocating displaced families in comparable temporary housing. The placement process required coordination of multiple internal business groups and external counterparties. (e.g. insurance companies, property agencies and management companies, furniture vendors).

Klein & Co. Temporary Housing Services, Inc.

Research Department Team Leader and Operations Generalist

Lead teacher for ~1,500 Chinese students.
Developed superior communication skills working in an environment in which Mandarin is being used 98% of the time.
Structural and executed lesson plans designed to motivate students.
Assessed progress of students and reported results to school administration.
Strived to provide a one-to-one approach to education despite the challenges of large classroom size.
Scheduled and planned private lessons outside of school hours and on weekends.

Gaoxin Primary School

Assistant Head English Teacher

Business development through active follow-up on application leads.

Lead Enrollment Advisor

Located and contacted delinquent census participants in order to complete census survey.
Successfully met and exceeded survey goals.
Fulfilled Federal employee training requirements.

U.S. Census Bureau

Non-Response Follow-Up Agent (NRFU)

Chad Heater