Cem Sakarya

Cem Sakarya is the Group Head of Customer Experience at Pegasus Airlines, a prominent low-cost carrier based in Turkey. His role involves overseeing initiatives aimed at enhancing customer satisfaction and improving the overall travel experience for passengers.

Professional Background

Cem has a strong background in customer service and experience management, which is crucial for his current position. He has previously served in various capacities within Pegasus Airlines, contributing to the transformation of customer experience strategies. His expertise includes user experience design and implementing customer-centric solutions that align with the airline's goals of providing high-quality service at competitive prices.13

Achievements

Under his leadership, Pegasus Airlines has focused on leveraging technology to improve customer interactions. This includes adopting advanced monitoring tools to gain insights into user experiences across digital platforms, thereby enabling proactive enhancements to service delivery.1 Cem's efforts have played a significant role in positioning Pegasus as a leader in customer service within the airline industry.

Education and Skills

Cem Sakarya is known for his strategic vision and ability to drive change within organizations. He emphasizes the importance of understanding customer journeys and utilizing data analytics to inform decisions that enhance service quality.2 His professional network includes over 500 connections on LinkedIn, indicating his active engagement in industry discussions and trends.2

In summary, Cem Sakarya is a key figure at Pegasus Airlines, dedicated to elevating customer experience through innovative strategies and effective management practices.