Celia Ballou

Celia Ballou is a professional with a diverse background in customer success, program coordination, account management, and public relations.

She holds a Certificate in Public Relations from The School of Continuing and Professional Studies at NYU and a Bachelor of Arts in French Literature from New York University, College of Arts and Science.

Currently, Celia serves as the Lead Customer Success Specialist for Onboarding at Fleetio, where she plays a key role in ensuring customer satisfaction and successful integration of services.

Prior to her current role, she held various positions at Fleetio including Customer Success Manager and Customer Success Analyst, showcasing her expertise in client relations and support.

Before joining Fleetio, Celia gained experience as a Strategic Account Manager at Good Done Great and as a Program Coordinator in the same organization, demonstrating her skills in managing accounts and coordinating programs effectively.

Her career also includes roles at Whole Foods Market where she excelled as a Prepared Foods Supervisor and a Team Mentor, highlighting her leadership and organizational abilities in a retail environment.

Additionally, Celia has a background in public relations and communications, with experience at MSLGROUP as an Assistant Account Executive, at Rabin Martin as a Junior Associate, and internships at Porter Novelli in healthcare communications and at Global Health Strategies.

She also has international experience, having worked as a Language Assistant with Education Nationale, showcasing her adaptability and cross-cultural communication skills.

Celia's professional journey reflects her commitment to customer success, program management, account handling, and effective communication, making her a valuable asset in various industries.