Celeste Galtry

Celeste Galtry is a Senior Customer Experience Designer at Belong, a telecommunications company in Australia. In her role, she focuses on delivering better customer experiences by utilizing human-centered design techniques to connect customer insights and needs with business strategy.1

Celeste's responsibilities at Belong include:

1. Working on projects that impact customer experience
2. Analyzing customer problems through internal data and research
3. Collaborating with UX teams to design and deliver customer journeys
4. Assisting in the development of a new website to improve user experience
5. Prioritizing work to deliver value through released features

Prior to her role at Belong, Celeste worked as an Experience Designer at Isobar, where she specialized in Customer Experience, Human-Centered Design research, and methodologies.2

Celeste is passionate about simplifying complex concepts through visual tools, understanding core problems, and collaborating to build better solutions.1 Her expertise in human-centered design allows her to effectively bridge the gap between customer needs and business objectives.

In addition to her professional work, Celeste has participated in webinars and educational events, sharing her knowledge about human-centered design and customer experience.3