Cecilia Medeiros

Cecilia Medeiros is a trilingual Customer Success Expert with a strong background in the SaaS industry, excelling at building lasting brand advocates and power users through relationship-focused strategies.

She holds a B.A. in International Business with a minor in Industrial-Organizational Psychology from San Diego State University and is currently a Customer Success Manager at Helium 10, a leading All-In-One Amazon software for e-commerce retail sellers.

Cecilia's expertise lies in Customer Success & Advocacy, Customer Relations & Retention, Customer Onboarding & Implementation, and Account Management.

Her professional journey includes roles such as Strategic Customer Success Manager at Helium 10, Customer Success Manager at SCTR Services LLC, Administrative Support Specialist at Epic Systems Integrations, Inc., Senior Customer Success Manager at CourseKey, Inc., and more.

Furthermore, Cecilia has a diverse educational background with experiences at Sierra High School, Colégio Motiva, San Diego State University, Tecnológico de Costa Rica, and Fresno City College.

She has also been actively involved in various organizations, serving in roles like President of the International Business Society at San Diego State University, Account Executive & Account Manager at Connelly Inc., and Portuguese Tutor at SDSU, among others.