Laurie Flasko, CEC, CSP

Laurie Flasko, CEC, CSP is a seasoned professional in the fields of leadership, customer service, and team building.1 She is the founder and CEO of Laurie Flasko & Associates Inc., a company that provides business consulting, customized training, and coaching services.5

Professional Background

With over 25 years of experience, Laurie has established herself as an expert in:

• Customer service training
• Leadership development
• Team building

She is a certified trainer, speaker, and executive coach.7 Her expertise has made her a sought-after consultant for businesses looking to improve their customer experience and leadership strategies.

Credentials and Achievements

Laurie holds the following credentials:

• CEC (Certified Executive Coach)
• CSP (Certified Speaking Professional)

In addition to these certifications, Laurie has demonstrated a commitment to continuous learning. In November 2021, she enrolled in a year-long program at Stanford University, showcasing her dedication to expanding her knowledge and skills.2

Areas of Expertise

Customer Experience:: Laurie is recognized as a customer experience trainer and author.6 She provides innovative solutions to help businesses revolutionize their customer experiences and improve customer service.

Kindness Expert:: Interestingly, Laurie is also known as a Kindness Expert, incorporating this unique perspective into her business approach.4

Professional Activities

Laurie is active in sharing her knowledge and experiences:

• She has been a keynote speaker at events such as VenueConnect for the International Association of Venue Managers (IAVM).8
• She engages with her professional network through LinkedIn, sharing insights and stories related to customer service.3

As a Faculty Member at LEADERSHIP USA, INC., Laurie likely contributes her extensive experience in leadership development and customer service training to educate and mentor aspiring leaders.