Roshan Desarda is a Certified Product Management Consultant with extensive experience in the fields of Business Planning, Operations Management, Retail, Customer Relationship Management (CRM), and Team Building. He has worked with reputable organizations such as Tata Consultancy Services, Cybage Software, and Wipro as a Functional Consultant for MS Dynamics CRM, Associate Consultant, MS Dynamics CRM Functional, and QA Engineer. Desarda has a Bachelor of Engineering (B.E.) degree in Electronics and Telecommunication from Savitribai Phule Pune University, where he has also studied BE Engineering. He has a demonstrated history of working in the information technology and services industry and is skilled in Process Improvement, Change Management, Procedural Documentation, Project Management, and Presales Activities. Additionally, Desarda is adept at Functional Requirements Assessment, Analyzing Business Pain Points, Defining Scope and Requirements of CRM System Implementation, Quality Assurance, End-User Training and Guidance, and Post-Implementation Support.