Avasant Distinguished Fellow

New York, New York, United States

Rizzo Advisory Services

Senior Management & Information Technology Consultant

Avasant

Neptune Township

Township Committee

Provide Executive level technology management and advisory services to clients in Financial Services, Healthcare, Defense and Digital Media.o Theorem, Inc.- Act as CIO & Product Manager for the development of ooluroo, an out of home digital media platform. (June 2014 to Nov 2015)o Crohns and Colitis Foundation - Strategy and Technology Consultation  - Preliminary architecture and design for clinical, genomic & family history research database with investigator portal. Evaluated and recommended vendors to develop and instantiate solution.(Oct 2013 to Oct 2014)o Confidential US Defense Contractor- Interim Chief Information Security Officer (Oct 2012 to Oct 2013)o International Diabetes Center (IDC).- Strategy and Technology Consultation on integration of medical devices and glucose profiling software. Appointed to the Technology Advisory Boards of Landmark Ventures,  Integrien, Zafesoft,  and HipaaBox.Published article for eWeek entitled. "How to Bring Open-Source Software into the Enterprise"​http://www.eweek.com/c/a/Linux-and-Open-Source/How-to-Bring-OpenSource-Software-into-the-Enterprise/Presented at the Advisen Cyber Risk Conference (October 2013), Open Source Business Conference (March 09), Open Source Forum (April 09) and OReilly webcast (July 09) on governance and policy issues. Named as a thought leader on Data Management and Governance by Business Trends Quarterly. .

Principal

Mayor, Neptune Township

Finance, County Tax Advisory Board and Economic Development

Township of Neptune, NJ

Deputy Mayor, Neptune Township Committee

Managing the development and rollout of an out of home intelligent digital media advertising platform. (software and hardware). ooluroo is now in production at Freehold Mall, NJ and Tysons Corner, Va

ooluroo, A Theorem Company

Program & Product Executive

Interim CISO for a Defense Industry Companyo Assessed security processes and developed strategies and recommendations for improving security posture.o Created assessment mechanism for ongoing technology risk management as a component of operational risk management.o Provided framework for Operational Risk Management with IT Risk as a component.

Confidential Defense Industry Company

Interim Chief Information Security Officer

Technology strategy and execution leadership to the development of the T1D Exchange; an integrated research model that provides people with Type 1 diabetes and their caregivers an ability to connect and support one another. The T1D exchange is an innovative way to allow people to anonymously donate data for research about how they live with their disease and how it affects them and their families.The Exchange is being designed as an open source platform that can be offered freely to other not for profit disease organizations for both the web and mobile devices. (Iphone and Droid)   The platform is being built using agile development methods with Ruby on Rails and Mongo as the database and will operate in a cloud.

T1D Exchange

Aventura (Formerly ThinIdentity)

Director & Chair - Compensation Committee

Management responsibility for Clinical System integration development; (Epic EMR + 140 systems), Call Center technology,  Health Technology Innovation,  and Networks & Infrastructure Engineering and Operations. Successfully  improved its ability to support a modern integrated healthcare delivery system. o Developed and gained approval for the Infrastructure Renewal Strategy; a 5 year, $2B program to replace the fragile and increasingly costly infrastructure. Reduced infrastructure operations cost by over $100M.o Revised the Innovation Program to focus on Physician-centric innovation and ideas; including developing proof of concepts for tele-health, new approaches for proactive health management. Introduced Intellectual Property patent process.o Introduced new development methods such as Agile Services Oriented Architecture and Open Source strategies to improve time to market for development.

Kaiser Permanente

Chief Technology Officer

Redesigned the organization to improve support to AIG businesses with resources to do problem solving and drive policy consensus as well as compliance. Developed new solutions, appraised new technologies and resolved compliance issues with enterprise technology policies and practices. o	Restructured architecture and solution design team of 29 to develop software strategy & roadmaps to reduce the variability & escalating infrastructure costs. o	Created CTO Council from across AIG to focus on common issues and promote the reuse of existing line of business solutions and developments initiatives. o	Improved time to market by redesigning governance processes.o	Established Security Model and Framework.

EVP, Global Chief Technology Officer

Developed and directed an operations and technology implementation strategy to interconnect contact centers in the US and around the world.  Included call centers, branches, and self-service. Promoted best practices, improve customer experience, drove down costs and built a company wide consensus on technology direction with an eye to leveraging across product silos. Directed strategy execution across all regions. o Provided business and technology leadership to design, develop and implement a cost effective contact center infrastructure (IVR, VOIP, Dialers) that can be replicated in multiple facilities around the globe to support a variety of GCG businesses with no single point of failure.  o Developed mobile sales platform proof of concept and sponsored development for new mobility (wireless) platforms.

Citigroup Global Consumer Bank

SVP, Office of the CIO, Contact Center Practice

Established the US Consumer Bank Offshore Outsourcing Program; successfully transitioning 50+ business processes to India in less than 2 years with improved quality and substantial annual savings. Defined the initial Offshore Outsourcing strategy and developed vendor selection, business process transition and compliance processes to establish a workforce in support of Citibank business acquisitions and expansions.  Negotiated all the vendor pricing and contracts on behalf of the corporation. Influenced and drove the introduction of workflow automation.

SVP, Office of the President, Global Outsourcing

Directed the architecture, development and deployment of platforms and applications that deliver retail banking and information services for Consumer Banking in over 40 countries. Responsible for internet and wireless research, application development and data center operations.  Directed the evaluation and development of solutions exploiting emerging technologies such as Bluetooth, wireless, smart cards, biometrics and speech recognition. Established architectural initiatives include one-time secure authentication across devices and sites and information integration across Citigroup via XML.

Provided leadership, vision and management to development teams involved in the creation of Internet based Online Service Center, Customer Service Center Desktop and Image and Workflow processing systems.

Fidelity Investments

Vice President, Retail Customer Group, Image and Workflow Systems

Established a consultative oriented organization to develop new client server systems for other Fidelity companies, such as NFSC, Fidelity Investments Institutional Services, Capital, Advisors and FMR.  Managed development teams that designed and implemented a variety of object oriented, client server solutions including two expert systems for risk management, marketing campaign and contact management systems, decision support systems for phone based brokerage reps and an image integrated workflow system.  Directed the development and adoption of a reuse strategy and library that increased productivity and improved time to market.

Vice President, Client Server Systems, Systems Company

Created and managed a system integration consulting practice that focused on developing trading platforms for the Capital Markets. Within 2 years, the practice had become a revenue generation engine and had expanded to 25 consultants from 6 with offices in NY, LA and Chicago and a client roster of most major banks and brokers. o US Product Manager fro DecTradeo Managed the development and design of Assetnet, a simulation environment that integrated research, analytic decision support, portfolio management, trading and customer service. o Designed Capital Markets Solution Advisor, an expert system to recommend third party applications, advise on cross selling strategies and highlight product strengths and weaknesses based upon customer technical and functional requirements.

Carol Rizzo