Veronica Howes is a customer success strategist, entrepreneur, and business leader. She obtained her Bachelor of Commerce (BCom) in Management and Entrepreneurship from The University of British Columbia. Veronica has an impressive resume, with over a decade of experience in customer success, customer support, account management, and marketing across multiple industries, including e-commerce, gaming, and education. Currently, she holds the position of Senior Director of Customer Success at Thinkific, a powerful e-learning platform empowering creators worldwide. Veronica's experience ranges from managing accounts, developing marketing strategies, analyzing customer data, and leading teams to deliver the best customer experience. She thrives on making customers happy and helps organizations grow sustainably. Veronica's professionalism and versatility make her a highly sought-after expert in customer success.