Lehigh University

Chief People Officer @DocuSign

Catering to both large and small clients, I provide hands-on communications support.  Offerings include:

--Delivering comprehensive communications plans
--Drafting and editing materials such as executive remarks, video scripts, memos, etc.
--Creating website content
--Providing strategic counsel

BAK Communications

Owner

During my time as a VP I led internal communications for a number of different business units and worked with many senior leaders.  The organizations included:  shared services, consumer card, customer service, consumer travel, interactive, and B2B.  I've listed selected accomplishments below.

Created and implemented annual strategic employee communications plan for Vice Chairman, increasing his visibility globally, making him more accessible to Vice President leaders and raising his leadership profile with more than 30,000 employees.

Led the design, marketplace launch and updates of the company’s external Consumer Resources website in the wake of the Financial Crisis and resulting credit card regulation.

Responsible for communicating highly complex change initiatives for the company, including: introduction of new global workspace standards, launch of new procurement platform in the U.S., and the switch to a new elevator call system at company headquarters.

Developed and executed comprehensive year-long plan to establish a cohesive culture in newly formed shared services organization that brought together disparate functions.  Highlights included: animated videos, visual campaign, in-market events, regular intranet features and a suite of internal branding tools such as logo, PowerPoint template and email signature.  The group’s annual employee satisfaction scores were among the highest in the company.

Responsible for communicating significant restructuring projects, including: the closure of a core AXP servicing facility in Greensboro, NC, impacting approximately 2,400 employees; the closure of Amex Assurance offices in Green Bay, WI, impacting approximately 300 employees; and coordination of reengineering announcements across the global consumer organization.

American Express

Vice President, Public Affairs & Communication

Fully accountable for communications platform for audience of 12,000 customer service employees in the midst of major culture change.  Initiatives supported included introducing a mission statement, co-branding with external partners, communicating one-time pay bonuses, reinventing the approach to employee town halls, and announcing a new career development framework and corresponding compensation changes.

Director, Public Affairs & Communication

Promoted in role.  Managed employee communications in the B2B area of the company, utilizing face-to-face meetings, monthly newsletters, virtual meetings, reward & recognition programs and executive memos.

Responsible for initial letter to U.S. Corporate Card clients following events of 9/11/01.

Jennifer Christie