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    Ccxp Tabitha Dunn

    Chief Customer Officer - Head of Customer Experience and Global Sales Excellence at Ericsson

    Professional Background

    Ccxp Tabitha Dunn is a well-respected leader in the domain of customer experience and transformation, recognized for her innovative approach and unwavering commitment to her customers. Currently serving as the Chief Customer Officer and Head of Customer Experience and Global Sales Excellence at Ericsson, Tabitha is passionate about enhancing customer interactions and driving significant cultural transformation within organizations. With a remarkable career spanning various industries and brands, she has built four global customer experience functions from the ground up, with her expertise leading her to embark on her fifth.

    Before taking her current position at Ericsson, Tabitha was the Global Vice President of Customer Insights, Experience & Transformation at SAP, where she was instrumental in driving customer-focused transformation initiatives that greatly improved customer satisfaction and loyalty. Her previous roles at SAP Concur and Citrix, where she held several positions including Vice President of Customer Experience and Managing Director of Customer Insights respectively, have equipped her with a diverse set of skills that encompass customer journey mapping, actionable insights development, and effective change management leadership.

    Tabitha's depth of experience shines through in her ability to manage and lead major cross-functional initiatives and to leverage design thinking methodologies towards effective customer and employee experience program design. Her history also includes pivotal roles at Philips Medical Systems and Xerox, positioning her as a versatile leader capable of adapting to and excelling in dynamic environments.

    Education and Achievements

    Tabitha Dunn's educational journey includes a focus on Business Management at Marylhurst University, where she developed a foundational understanding of business principles that catalyzed her career in customer experience. Although her studies are partially complete, they provided her with valuable insights and knowledge that she has applied throughout her professional journey.

    Her extensive experience has led to numerous achievements, particularly in developing actionable insights through market research and segmentation, persona development, and effective customer advisory councils. Through her hands-on approach and goal-oriented mindset, Tabitha has continually demonstrated her ability to build robust customer experience frameworks that yield quantifiable improvements. Her innovative spirit has not only uplifted the companies she worked for, but also positively impacted countless customers globally.

    Notable Achievements

    • Building Global Functions: Successfully established four global customer experience functions, demonstrating her exceptional leadership capabilities and intuitive understanding of customer needs.
    • Driving Customer-Driven Operations: As a key executive at prominent organizations such as SAP and Citrix, Tabitha initiated numerous customer-driven transformations that significantly elevated customer satisfaction ratings and loyalty.
    • Expert in Change Management: Her expertise in change management has allowed her to navigate and manage organizational shifts smoothly, ensuring that both employees and customers experience the benefits of transformative strategies.
    • Influential Leadership: With a strong focus on employee experience design, Tabitha has been able to foster a positive workplace culture that contributes to overall customer satisfaction, recognizing that happy employees lead to happy customers.
    • Thought Leadership in Customer Experience: Tabitha is often sought after as a thought leader in the industry and actively contributes her insights to various forums and discussions about the future of customer experience and the importance of metrics and actionable insights.

    Ccxp Tabitha Dunn continues to shine as a prominent figure in the field of customer experience, consistently advocating for the integration of customer feedback into business strategies and the importance of cultivating strong relationships between companies and their customers.

    tags:[

    Customer Experience

    Global Sales Excellence

    CX Transformation

    Employee Experience

    Design Thinking

    Market Research

    Customer Journey Mapping

    Change Management Leadership

    Customer Insights

    SAP

    Citrix

    Philips Medical Systems

    Xerox

    Business Management

    Customer Advisory Boards

    Related Questions

    How did Ccxp Tabitha Dunn build her expertise in customer experience functions?
    What major transformations has Ccxp Tabitha Dunn initiated in her roles at SAP and Ericsson?
    In what ways does Ccxp Tabitha Dunn integrate employee experience into customer experience initiatives?
    What are some key strategies that Ccxp Tabitha Dunn employs for change management?
    How has Ccxp Tabitha Dunn's background in business management influenced her approach to customer experience?
    Ccxp Tabitha Dunn
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    Location

    Stockholm, Sweden