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Ccxp Isabelle Zdatny
Customer Experience & Experience Management Researcher, Advisor, Trainer, Speaker - Certified CX Professional
Ccxp Isabelle Zdatny is an accomplished customer experience professional with over 6 years of expertise in the field.
With a deep passion for customer experience (CX), Isabelle thrives on applying insights from social science research to enhance the interactions of both customers and employees.
Her specific interests revolve around various aspects of CX, including customer emotions, consumer psychology, social psychology, behavioral economics, empathy, experience design, CX metrics, and experience management.
Isabelle pursued her education in Bachelor of Arts (B.A.) with a focus on Religion/Biology at Wellesley College and also studied Philosophy at Bosphorus University.
She has held key roles at renowned organizations such as XM Catalyst at Qualtrics, Temkin Group as a Managing Associate, Massachussets Women's Political Caucus as a Researcher, and served as a Parliamentary Researcher for Christine Russell MP at the UK House of Commons.
