Cristiane Alencar is an experienced IT consultant with over 15 years of experience, including six years in Dynamics CRM/365. She holds a Degree in Systems Development and a Masters in Administration. She has expertise in Dynamics customization and extension, as well as in dealing with multiple stakeholders. Throughout her career, Cristiane has played a significant role in increasing the use of CRM, integrating new modules, and implementing macros in VBA to automate time-consuming tasks. She has a deep understanding of Scrum methodology, Business Analyst Training, and Dynamics portals. Cristiane has previously worked as a Dynamics CRM Developer Senior at Smart Consulting CRM and a Quality Analyst at Ability Tecnologia e Serviços S/A.