Cayleigh McCarthy

Cayleigh McCarthy is the Global Director of Customer Success at Discuss, a position she has held since February 2023.1 Based in Boston, Massachusetts, Cayleigh brings a wealth of experience in customer success, sales enablement, and program management to her role at Discuss.1

Professional Background

Prior to joining Discuss, Cayleigh held several notable positions:

• Sales Enablement and Learning Partner, Americas at Criteo (July 2022 - February 2023)1
• Senior Customer Success Manager at HubSpot (October 2019 - October 2021)1
• Programs Advisor at Academic Studies Abroad (ASA) (June 2016 - June 2018)1

Education

Cayleigh holds a dual degree from Stonehill College:

• BSBA in Marketing
• BA in Graphic Design1

Skills and Achievements

Throughout her career, Cayleigh has demonstrated expertise in:

• Implementing sales enablement programs
• Managing customer success for high-value accounts
• Developing peer learning initiatives
• Mentoring new hires
• Risk mitigation and forecasting

At HubSpot, she managed an install base averaging $3.5M ARR with 104% retention and developed a peer learning program for a team of 45 CSMs.1

Current Role at Discuss

As the Global Director of Customer Success at Discuss, Cayleigh is responsible for leading customer success initiatives for the company, which specializes in market insights and customer experience solutions.2 Her role likely involves ensuring customer satisfaction, driving retention, and promoting growth among Discuss's client base.

Cayleigh is actively involved in growing her team at Discuss, recently posting about hiring a Senior Customer Success Manager based in the UK to support strategic customers.3