San Francisco State University

College of Marin

Media Producer at Neon Stian Inc.

Seeking New Position

Open to Opportunities

Directed social media strategy for 12 small businesses. Created original posts and reels using Canva and Instagram. Managed content calendars and tracked engagement via Meta Business Suite.

Rushworth Consults

Social Media Consultant

Directed, edited, and produced training videos for a legal aide program using Adobe Premiere Pro

DIY Limited Conservatorship

Freelance Video Editor

Provided support to the Special Projects team, who executes large-scale events in partnership with The Climate Reality Project’s core programs, including the Climate Reality Leadership Corps, Climate Speakers Network, and other campaigns. Developed and executed the first scholarship program for underserved youth to attend the 2019 Climate Reality training in Atlanta, GA. Arranged travel and hotel for hundreds of speakers and attendees within strict budget parameters while managing a high-volume shared inbox. Worked with community leaders throughout the Southeast to ensure training equity and accessibility.

The Climate Reality Project

Special Projects Assistant

Built, incorporated, and marketed a full-service photography and video business. Directed all aspects of photography shoot production, including: Defining project requirements, generating and negotiating budgets, balancing the needs of clients and creative teams, sourcing crew/talent/locations, and managing sets. Managed budgets up to $200,000, consistently delivering projects on time and under bid.

Neon Stian Inc.

Media Producer

Launched the Education Team and devised team operations and reporting. Produced and managed product training resources for clients and employees, including videos, community guides, and live workshops. Overhauled product knowledge base with Design and Engineering teams, boosting engagement by 70%. Scripted, filmed, and edited over 30 product training videos with input from Marketing and Leadership. Managed training library content within WordPress and reported on engagement metrics and customer feedback.

Practice Fusion

Education Specialist - Training

Provided live chat, email, and phone support to EHR clients. Developed and delivered virtual and on-site product training for healthcare providers and internal new hires. Investigated technical issues and escalated to engineering support. Planned and executed regular teambuilding events for multiple Customer Success teams. Regularly recognized as a top performer and model team member.

Support Specialist

Screened patients and healthcare providers for Foundation assistance by reviewing financial, medical, and insurance eligibility. Provided free medication to eligible physicians and their patients with cancer, Hepatitis C, Rheumatoid Arthritis, Macular Degeneration, Growth Hormone Deficiency, and other disease states. Worked 90-150 cases per day with tight deadlines and high urgency.

Genentech

Foundation Specialist

Acted as liaison between physicians, patients, insurance providers, and clinical/payer field specialists to determine patients' insurance coverage for Genentech biologic products. Relayed insurance benefit information to stakeholders, referred covered patients for copay assistance, and referred non-covered/uninsured patients to the Genentech Access to Care Foundation for assistance screening. Assisted health care providers with insurance prior authorization and appeal drafting/submission. Exercised great empathy and discretion while advocating for highly vulnerable patients.

Access Solutions Case Manager

Gathered immunization data from 43 San Francisco elementary schools for the 2008 Kindergarten Retrospective Immunization Survey.  Organized and prepared data for analysis and publishing in countywide and nationwide reports.

San Francisco Department of Public Health

Research Coordinator, 2008 Kindergarten Retrospective Immunzation Survey

Collected, organized, and presented HIV/AIDS data for class lectures and discussions.  Advised students on research and writing techniques and assessed progress and development.

Teaching Assistant for Associate Prof. Jose Ramon Fernandez-Pena MD, MPA

Constructed Health and Social Justice Curricula Library and accompanying database.  Planned “Unnatural Causes” Film Screening for Health Education Department Faculty.

Community Health Works

Research Assistant for Vicki Legion MPH, Co-Director

Coordinated and served parties of up to 400 guests while delegating duties to the event server team.  Assisted clients with food/beverage menu planning.  Trained new hires on the Aloha POS computer system, customer service standards, and event billing procedures.

Caty McKenna