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Catie Pedersen
Customer Service Professional
Professional Background
Catie Pedersen is a skilled professional in the arts and customer service sectors, boasting a dynamic career that spans several prominent organizations. With extensive experience in ticketing and patron services within the performing arts, Catie has developed a deep understanding of customer engagement, event management, and arts promotion.
From her role as the Senior Manager of Ticketing & Patron Services at the Lyric Opera of Kansas City, Catie honed her expertise in managing ticket sales and enhancing the overall customer experience for opera patrons. Her leadership in this capacity not only contributed to the smooth running of events but also fostered lasting relationships with audiences, enriching their experience of the arts. Before this position, Catie was the Manager of Ticketing at the Kansas City Repertory Theatre, where she was instrumental in driving ticket sales and promoting various productions. Her ability to anticipate customer needs and implement effective solutions made a significant impact on the theatre's operations.
Catie has also held various roles within customer service, starting her career as a Customer Service Team Lead and Agent at Electronic Tolling. This foundational experience allowed her to develop critical skills in communication and problem-solving, preparing her for further advancements in her career. Additionally, Catie took on the challenge of Group Sales/Partner Relations Intern at the Starlight Theatre Association, culminating her internship with practical experience in partnership management and group sales strategies.
Currently, she is leveraging her customer service experience as a Customer Service Representative at Husqvarna Construction Products. In this role, Catie continues to excel by delivering exceptional service and support, proving her adaptability and commitment to customer satisfaction.
Education and Achievements
Catie Pedersen is a proud graduate of Culver-Stockton College, where she pursued a Bachelor of Fine Arts with a focus on Arts Management. This academic background laid a strong foundation for her career, equipping her with the necessary skills to navigate the complexities of the arts sector effectively. Studies in this field not only intensified her passion for the arts but also provided her with insights into the management and operational aspects vital for a successful career in the arts industry.
During her time at Culver-Stockton College, Catie served as the Fine Arts Publicity Coordinator and Office Assistant within the Division of Fine Arts, allowing her to gain hands-on experience in promoting arts events and supporting administrative functions that contribute to the smooth functioning of fine arts initiatives. Her commitment to the arts is evident in her continued professional development and pursuit of excellence in every role she undertakes.
Achievements
Throughout her professional journey, Catie Pedersen has consistently demonstrated her dedication to the arts and customer service. Her effective management of ticketing operations has led to increased sales and improved patron satisfaction at each organization she has worked with. Catie's ability to cultivate strong relationships with both customers and collaborators is a testament to her interpersonal skills and her understanding of the importance of community connection in the arts.
Catie's work experience reflects a trajectory marked by growth and accomplishment in the field of arts management, making her a valuable asset to any organization. Her proactive approach to customer service, coupled with her extensive knowledge of ticketing and patron services, showcases her as a leader in her industry. With her fine arts education and hands-on experience in diverse roles, Catie Pedersen exemplifies the qualities of a dedicated arts professional who is committed to enriching the lives of those around her through the power of the arts.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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