Cathie Hall, Chief Customer Officer at IFS

Cathie Hall is the Chief Customer Officer at IFS, where she leads all aspects of the company's customer-facing services organization. In this role, she provides consulting, success, cloud, and support services that enable customer transformations.1

Key Responsibilities and Achievements

• Leads IFS's customer-facing services organization, including consulting, success, cloud, and support services1
• Enables customer transformations and helps drive IFS's global growth1
• Challenges the status quo and drives the productization and automation of the customer experience from sales to delivery and adoption1
• Led the thinking and execution on using AI to deliver an industry revolution in how customers take on large digital transformations1

Professional Background

• Spent 20 years in the ERP industry and worked on the transition to SaaS as CEO of Syspro Europe1
• Passion for the customer, previously served as Senior Vice President Experience at IFS1
• Commercial and operational experience positions her perfectly to understand customers' needs and create a culture where IFS teams empathize and innovate to exceed expectations1

Other Roles and Activities

• Trustee for youth charity West Lancashire Scouts1
• Teaching Fellow at Lancaster University Management School1
• Raises money for the IFS Foundation through her ultra-running exploits1

Cathie Hall's promotion to Chief Customer Officer, along with other leadership changes like Sophie Graham joining as Chief Sustainability Officer, reflect IFS's customer-centric approach under the fresh direction of CEO Mark Moffat.2