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Catherine Robert
Service clientèle Clic Santé
Professional Background
Catherine Robert is a versatile project manager with a diverse work history in information technology, process optimization, and communication. With her extensive experience in various roles, Catherine has cultivated a unique skill set that combines leadership, strategic planning, and interpersonal communication. Currently, she holds the position of Director of Technical Support and Customer Service at Réseau Clic Santé, where she has demonstrated her capability to lead teams effectively and deliver exceptional service. Catherine's career is characterized by her commitment to fostering a positive work environment, which has not only benefited her teams but also enhanced the overall performance of the organizations she has contributed to.
Catherine's career began with a robust foundation in communications, where she worked as a French Language Writer at TiVo. In this role, she honed her skills in effective communication and developed a keen eye for detail in content creation. Her growth in the field led her to become a Quality Assurance Writer and Coordinator at TiVo, where she was responsible for overseeing the quality of communication material and ensuring it met the company's high standards. This experience laid the groundwork for her subsequent roles, where process optimization and project management became the focus of her expertise.
In addition to her work at TiVo, Catherine has also made significant contributions as a Freelance Proofreader and Copywriter at KAKEE design graphique responsable. Her freelance work allowed her to work with various clients, further enhancing her adaptability and creativity in the field of communications.
At Écorce Atelier Créatif, she served as a Project Manager, effectively leading creative projects from conception to completion. Her ability to orchestrate multiple facets of a project, combined with her strong communication skills, made her an asset to the team. Her administrative experience at Parreira Traiteur as Coordinator and Administrator further solidified her capability to manage complex operations efficiently.
Furthermore, Catherine has significant experience in customer service coordination, having previously worked at Just For Laughs. Her ability to connect with clients and address their needs demonstrates her commitment to customer satisfaction, which she continues to prioritize in her current role at Réseau Clic Santé.
Education and Achievements
Catherine Robert is not only distinguished by her practical experience but also by her educational background. She earned her Master's degree in Project Management from the Université du Québec à Montréal, where she developed a strong understanding of project methodologies, strategic planning, and resource management. This master's degree has equipped Catherine with the advanced knowledge necessary to lead projects in a dynamic environment.
In addition to her master's degree, Catherine holds an undergraduate degree in Communications with a focus on Public Relations, also from the Université du Québec à Montréal. This educational foundation has been a significant influence on her career, allowing her to excel in writing, public relations, and effective communication strategies that resonate across diverse audiences.
Notably, Catherine has a track record of setting and achieving goals that drive operational excellence within the organizations she's been a part of. Her leadership in various capacities has been acknowledged, establishing her as a respected figure in her field.
Achievements
Catherine Robert's career is marked by numerous achievements that highlight her skills and dedication. As the Director of Technical Support and Customer Service at Réseau Clic Santé, she has introduced innovative strategies that have significantly improved the customer experience. Her team-oriented approach and positive leadership style have not only motivated her colleagues but also promoted a culture of excellence and accountability.
In her previous roles, particularly at TiVo, Catherine played a pivotal role in improving communication processes, ensuring that internal and external messaging was consistent and effective. Her contributions to quality assurance helped elevate the brand’s reputation and ensure customer satisfaction.
Catherine has also illustrated her adaptability by successfully transitioning between various roles and industries, continuously seeking to learn and grow within the realm of project management and communication.
Together, her educational achievements and professional milestones point to a dedicated leader who is committed to empowering her teams and enhancing organizational processes for the betterment of the service experience.
Catherine Robert's career is a testament to her adaptability, intelligence, and leadership qualities. Through a combination of strong educational credentials and a vast array of professional experiences, she remains a driving force in project management and communication.
tags':['Project Management','Information Technology','Process Optimization','Communications','Leadership','Customer Service','French Language Writing','Quality Assurance','Proofreading','Public Relations','Creative Projects','Réseau Clic Santé','TiVo','Écorce Atelier Créatif','Freelance Copywriting','Just For Laughs','Université du Québec à Montréal'],
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