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Catherine LaMacchia (She/Her)
Lead CS Operations Specialist
Catherine LaMacchia is an accomplished Operations Leader known for driving efficiency and excellence in diverse business settings.
She holds a BS in Hospitality and Event Management with a Minor in Communications from Lasell University and has studied at Vesalius College and Raymond High School.
Catherine's professional experience includes roles such as Lead Customer Success Operations Specialist at OutSystems, Customer Success Operations at Ionic, and Support Operations Analyst at Drift.
Her skill set includes process optimization, team development, strategic alignment, and fostering continuous improvement. Catherine thrives in fast-paced environments and excels in overcoming challenges to drive success.
Previously, she held positions such as Customer Advocate Team Lead and Customer Experience Manager at Drift, as well as Manager on Duty at Exhale Spa.
