Cassie Wilcox

Cassie Wilcox is a seasoned professional in the field of customer experience and research services.

She has a strong educational background, having studied B.S., Applied Math & Statistics at The Johns Hopkins University.

Cassie's career journey includes various leadership roles at Medallia, a renowned software company focused on enhancing customer experience.

Her roles at Medallia include Vice President Global Research & Insights, Vice President of CX/EX Advisory & Research Services, Senior Director of CX Advisory & Research Services, Director of Medallia Professional Services, Embedded Expert, Solutions Consulting Senior Manager, and Solutions Consulting Manager.

Prior to her time at Medallia, she held positions in research and market research at organizations like Northstar Research Partners and Kantar TNS, showcasing her expertise in data-driven decision-making.

Cassie's professional experience also extends to the field of education where she served as a Paraeducator in Special Education at the San Mateo County Office of Education.

Her contributions to Medallia's growth and success highlight her proficiency in customer-centric strategies, insights, and services to drive business success and enhance customer satisfaction.

Cassie Wilcox's career trajectory demonstrates a strong focus on customer experience, research, and providing valuable insights to businesses to improve their interactions with customers.