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Cassandra Baez
Customer Support Team Manager at Bitly
Cassandra Baez is the Customer Support Team Manager at Bitly, a company known for its URL shortening and link management platform.1 She has been in this role since February 2023, having been promoted from her previous position as a Senior Customer Support Specialist.3
Professional Background
Cassandra has over thirteen years of experience in customer service, making her well-suited for her current role.2 She is described as an energetic and self-motivated team player who excels in fast-paced environments. Her career at Bitly has progressed as follows:
- February 2023 - present: Customer Support Team Manager
- February 2022 - February 2023: Senior Customer Support Specialist
- Prior to February 2022: Customer Support Specialist3
Education and Location
Cassandra attended the Fashion Institute of Technology.2 While some sources indicate she is based in New York City4, others suggest she may be located in Chicago, IL.5 This discrepancy could be due to a recent relocation or remote work arrangements.
Role at Bitly
As the Customer Support Team Manager, Cassandra plays a crucial role in Bitly's Customer Success and Support team. This team is responsible for:
- Ensuring a seamless experience for Bitly users
- Providing proactive support
- Managing onboarding processes
- Fostering strong relationships with customers
- Driving customer retention and success1
Cassandra's promotion to this managerial position demonstrates her expertise and value within the organization.6
