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Caronne Carruthers-Taylor
Crafting exceptional service experiences with service design & user research expertise.
Caronne Carruthers-Taylor is the Principal Service Designer at Service NSW, where she leads and manages the User Experience team. Her role involves designing and delivering exceptional customer experiences that align with project objectives. This includes concepting, designing, and testing intuitive user experiences while ensuring that projects are completed on time and within budget.
In her position, Carruthers-Taylor is responsible for developing a deep understanding of customer needs, employing a data-driven, customer-centered design approach to tackle complex problems. She continually iterates on designs and tests them with users to drive improvements and ensure digital accessibility by applying best practices and industry standards.
Caronne also plays a crucial role in managing stakeholder relationships, facilitating communication and negotiation to engage stakeholders throughout the project lifecycle. She stays updated on the latest digital trends and innovations, fostering a dynamic team culture while mentoring and guiding less experienced designers within her team.12
