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Carolyne Truelove
CX Enthusiast - Transformation Is My Jam - Mentor - Advisory Board Member
Carolyne Truelove is a seasoned organizational leader with over 25 years of experience in the travel industry and contact center operations.
She is known for developing and executing collaborative, complex strategies that drive high performance globally in end-to-end customer experience support services.
Carolyne has successfully managed multi-million-dollar budgets, led high-performing teams, and established strong partnerships in the ever-evolving eCommerce industry.
Her expertise lies in areas such as end-to-end CX improvement, contact center operations, quality management, workforce optimization, process engineering, and eLearning development.
Carolyne's educational background includes studying Political Science and French at the University of Colorado Boulder.
She has held key leadership roles at reputable organizations like Fanatics, Inc., UpRight Law, Orbitz Worldwide, and Travelport, Inc., showcasing her ability to drive positive customer experience and business results through innovative strategies and technologies.
Carolyne Truelove excels in strategy planning and execution, social media management, keynote speaking, and coaching, making her a well-rounded professional in the industry.
