Caroline Serfass

Caroline Serfass is a seasoned professional who serves as the Chief Information Officer at Canon Europe, focusing on IT leadership and transformation of business systems for future growth.

With a substantial background in the Health Care industry, Caroline held key roles at renowned companies such as Eli Lilly and Company and Medtronic, where she championed technology as a driver for growth and operational excellence.

Her expertise encompasses areas such as internal audit, manufacturing operations, supply chain, and IT, having successfully executed major IT change programs and initiatives like European shared services setup and essential services outsourcing.

Caroline's specialties include driving strategic IT utilization, managing large-scale business transformation projects, global CRM implementations, E-business and Social Media strategies, team leadership, multicultural operational environments, and supply chain management.

She holds a Master's degree in Robotics from Polytechnique Montréal and studied Electronics Engineering at Ecole Centrale De Lyon.

Caroline's career trajectory includes roles such as Vice President IT International at Medtronic, Chief Information Officer Europe, and Information Officer Global CRM Programme Delivery at Eli Lilly and Company, among other senior IT and supply chain management positions within the same companies.