Caroline Cheah

Caroline Cheah is a seasoned hospitality professional currently serving as the Group Director of Rooms at Shangri-La Hotels and Resorts. She has nearly 20 years of experience with the Shangri-La brand, having held various key positions across different locations.

Career Highlights

• Current Role: As Group Director of Rooms, Cheah oversees the management of the rooms division across all Shangri-La properties globally, ensuring high standards of service and operational efficiency.

• Previous Positions: Prior to her current role, she was the Hotel Manager at Shangri-La Hotel, Bangkok. Her extensive experience includes roles such as:

  • Director of Rooms and Executive Assistant Manager at Island Shangri-La, Hong Kong.
  • Executive Assistant Manager and Resident Manager at Shangri-La Hotel, Beijing.
  • Hotel Manager at Pudong Shangri-La, East Shanghai.

• Early Career: Before joining Shangri-La, Cheah accumulated over eight years of experience in the hospitality industry with a leading hotel chain in Singapore.13

Personal Background

Caroline Cheah is a Singaporean national, reflecting a strong commitment to the hospitality sector throughout her career. Her leadership and management skills have been pivotal in enhancing guest experiences and operational success within the Shangri-La group.12