Carlos Paniagua

Carlos Paniagua is the Chief Technology Officer (CTO) and Co-Founder of Glia, a company that provides digital customer service solutions. Here are some key details about Carlos:

Background and Education

Carlos is originally from Guatemala, Central America.3 He holds:

• A Bachelor's degree in Computer Sciences and Engineering from Universidad de San Carlos de Guatemala (2004-2008)1
• Two Master's degrees in Computer Software Engineering:
  • One from the University of Tartu (2010-2012)
  • Another from Tallinna Tehnikaülikool (Tallinn University of Technology), both with Cum Laude honors (2010-2012)1

Professional Experience

• Carlos co-founded Glia in June 2012 and has been serving as its CTO since then.1
• Prior to Glia, he worked as a Junior Researcher at the University of Tartu from November 2010 to May 2012.1
• He also held positions as a Software Development Specialist at ACS, a Xerox Company, and as a Training Manager at IT Education Centre of Excellence India.1

Role at Glia

As CTO and Co-Founder of Glia, Carlos has been instrumental in:

• Building the company's technology and teams.4
• Developing Glia's digital customer service platform, which allows businesses to connect with customers through chat, voice, and video.2
• Growing the company to serve over 500 financial institutions.2

Personal Traits and Values

Carlos is known for:

• His focus on perseverance and seeing opportunities instead of problems.3
• Advocating for diversity in the workplace, believing that language shapes understanding and connections with people.3
• Promoting strong company culture through Glia's core values: Collaborate, Challenge, Master, and Persevere (CChaMP).3

Connection to Estonia

Carlos moved to Estonia in 2010 for his studies and has since made it his home.3 He played a key role in establishing Glia's development team in Tartu, Estonia, leveraging his connections from his time at the university.3