Carlos Osorio, a highly dedicated and detail-oriented IT professional, shares his knowledge and experience in technical support. His background includes a comprehensive understanding of internal networking with networks of over 100 users and resolving fiber connection issues that include intermittent connection and slow browsing. Carlos has been celebrated for his ability to meet and exceed customer expectations by resolving issues accurately and quickly. He is known for identifying network problems associated with Nodes, Hubs, and CMTS's along a large-scale service provider network.

With a CCNA certification from New Horizons and SEC 511 Continuous Monitoring and Security Operations from SANS Technology Institute under his belt, Carlos has a strong technical foundation. He completed his Cybersecurity Bootcamp at the University of North Carolina at Charlotte. Carlos has held several positions throughout his career, including Vice President Information Security Threat Management Specialist at Bank of America, On-Site Contractor-Enterprise Data Loss Prevention (Bank of America) at TEKsystems, Security Analyst Tier II, Security Analyst Tier 1, and Commercial Technical Support Specialist Tier 3 at Time Warner Cable.

With his extensive background, Carlos makes an excellent addition to any technical support team. His expertise, knowledge, and skills are invaluable in ensuring customer satisfaction while resolving technical issues.