Cap Young

Cap Young is a dedicated experience management professional with a passion for helping companies enhance their interactions. With a background in English, Economics, Marketing, and Management, including degrees from Duke University and the University of Virginia, Cap brings a unique mix of skills to his roles. Formerly holding key positions at Qualtrics, Clarabridge, and Health Diagnostic Laboratory, Inc., he has gained invaluable experience in account management, sales, and customer support. Cap's expertise lies in maximizing customer experiences and promoting effective listening strategies to drive business growth.

An active member of the community, Cap is a lifelong swimmer and occasional band performer. He enjoys exploring different cultures, interacting with wildlife, and engaging in water activities like snorkeling and scuba diving. His diverse interests and experiences contribute to his ability to connect with a wide range of people and understand varied perspectives. Cap's outgoing nature and curiosity make him a valuable asset in creating meaningful relationships with clients and delivering exceptional service.

If you are looking to enhance your experience management program or simply want to engage in a conversation, Cap Young can provide valuable insights and recommendations. Reach out to Cap at capy@qualtrics.com to explore how he can assist in improving your company's customer interactions and overall experience management strategies.