Candace Harrison

Candace Harrison is a versatile professional with extensive experience in community management, customer support, and project management. She is currently employed as a Community Management Lead at Keywords Studios, a position she has held since August 2022.1

Professional Background

Candace's career spans several key areas:

Community Management:: She has 7 years of experience in community management, including her current role at Keywords Studios and a previous position as Community Manager at Raging Heroes.1

Customer Support:: With 6 years in client support and success, Candace has developed expertise in customer service.1

Management Experience:: She boasts 14 years of management experience, including 6 years each in call center management, technical support management, and restaurant management.1

Skills and Expertise

Candace possesses a diverse skill set:

• Technical Skills: Self-taught Java and Python programmer, web designer, proficient in G Suite, Microsoft Office, Linux, Microsoft, and Mac OS.1
• Languages: Fluent in 6 languages.1
• Writing: Technical writer and SEO expert.1
• Leadership: Experienced in training, teaching, and building consistency in challenging environments.1

Current Role

As a Community Management Lead at Keywords Studios, Candace's responsibilities include:

• Leading a team that implements social media and communication campaigns
• Providing engaging content for social media accounts
• Responding to customer queries
• Creating engagement activities for the team
• Consistently performing well on performance reviews1

Candace describes herself as a hard worker who has faced diversity and adversity challenges. She takes pride in her work and maintains a fun and friendly atmosphere for her team. Her focus is on building strong relationships within her team, enhancing client relationships, and contributing to the growth of Keywords Studios.1