Suggestions
Cait Brittain
Head of Customer Strategy & Operations at Sunbit
Professional Background
Cait Finnigan Brittain is a seasoned professional with extensive experience in customer strategy, product marketing, and membership experience within various prominent organizations. With a career that spans over numerous key positions in marketing and customer operations, Cait has developed a robust skill set that combines strategic insight with an acute understanding of customer needs. Currently, she holds the esteemed position of Head of Customer Strategy & Operations at Sunbit, a company renowned for offering innovative financing solutions that enhance customer purchasing experiences. In her current role, Cait leverages her expertise to shape strategies that drive customer engagement and satisfaction, thereby significantly contributing to the company's growth.
Previous Roles and Contributions
Cait's career is further distinguished by her tenure at LendingClub, where she ascended through various roles, culminating in the role of Director of Membership Experience. During her time there, she played a pivotal role in enhancing the member journey, ensuring that every engagement with the brand was meaningful and impactful. Earlier in her career at LendingClub, Cait served as a Senior Product Marketing Manager and Product Marketing Manager, where she was instrumental in launching and promoting key financial products, driving notable increases in market share and customer acquisition.
Before her impactful time at LendingClub, Cait developed a strong foundation in product marketing at several other innovative companies. Her experience as a Product Marketing Manager at organizations like FiveStars and Simply Hired allowed her to hone her marketing skills, focusing on building brand awareness and implementing successful marketing campaigns that resonate with target audiences. Additionally, she has held roles in sales enablement and marketing that have contributed to the overall success of the organizations she has collaborated with.
Cait's early career includes diverse roles that allowed her to gain insights into various aspects of marketing, sales, and customer relations. Her early experiences as an Account Executive at Indeed.com and a Social Media Marketing Intern at Fanscape demonstrate her willingness to embrace early opportunities, learning and growing in fast-paced environments. As a Campus Ambassador for foursquare, she effectively bridged gaps between the brand and the student community, cultivating relationships that in turn fostered customer loyalty.
Education and Achievements
Cait Finnigan Brittain pursued her education at the University of Southern California, where she earned a Bachelor of Arts degree with dual focuses in History and Sports Media Studies, achieving an impressive GPA of 3.62. During her time at USC, she developed strong analytical and communication skills that have proven invaluable in her career. Cait also expanded her academic horizons with a study abroad program at National University of Ireland, Galway, where she further enriched her understanding of historical contexts and global perspectives.
While at USC, Cait was deeply engaged in campus life and leadership, serving as the Board Chair of the USC Senior Advisory Board. Her commitment to leadership and community service has been a consistent theme throughout her career, demonstrating her desire to give back and influence future generations positively. Cait's proactive approach to education and her dedication to lifelong learning is indicative of her character and professionalism.
Notable Achievements
Cait's career is marked by her ability to adapt and excel in various roles across different organizations. Her leadership at Sunbit has led to significant improvements in customer strategy and operations, paving the way for enhanced service delivery and strategic growth. Cait's previous contributions at LendingClub continue to leave an impact, as her initiatives on member engagement and product marketing have set high standards within the industry.
Moreover, Cait's experiences have equipped her with a profound understanding of both customer and business perspectives, making her a valuable asset in any organization. Her track record of driving customer satisfaction, successfully launching marketing initiatives, and fostering community relations speaks volumes about her capabilities and commitment to excellence in her field.
Cait has also embraced various marketing roles that have enriched her skills, seeing her adapt to the evolving landscape of digital marketing and customer engagement strategies. Her agility and responsiveness to market trends have consistently positioned her as a leader in her field, driving initiatives that align with contemporary consumer needs and expectations. Her work with organizations such as MomentFeed and Via Los Angeles has not only contributed to her professional growth but also her capacity to handle different marketing domains effectively.
Beyond her professional roles, Cait's involvement in community initiatives—such as her time as a Counselor at Jefunira Camp and her internships at notable organizations—further illustrate her well-rounded character and diverse skill sets. Her capacity to lead, innovate, and inspire is evident in her career trajectory, making her a role model for young professionals aspiring to make their mark in the fields of marketing and operations.
Location
People also viewed
Related People
Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.