South Dakota State University

Administrative Assistant at Financial  Distributors, LLC

francesca’s®

Boutique Team Lead at Francescas Collections

•	Responsible for increasing awareness, following up with team members, supporting the execution of the Francesca’s Promise, visual merchandising, recovery, and tasks, while creating a fun and energetic environment for the sales team and each guest. 
•	Ensuring each team member knows their roles, is staying in their role and are delivering the behaviors that are necessary to delight each guest while maximizing sales. 
•	Acknowledging what is happening with each of the guests, communicating and keeping the team up-to-date on sales reads and progress, and providing feedback by rewarding and redirecting behaviors.

Assistant Team Lead

•	Lead software demonstrations to assist in initial training and continued development of new employees
•	Responsible for effective communication with team members on phone calls and daily emails. 
•	Active member of a purpose-built team to establish goals, drive results and deliver on both short-term and long-term projects
•	Completed projects included, outline scoreboard manuals for professional teams and helping finalize estimated budgets

Daktronics

Live Events Administration

•	Engaged with customers daily to assist in meeting their needs, guaranteeing satisfaction, and customer retention
•	Utilized in-depth knowledge of all products to guide customers in choosing items that reflect their specific needs
•	Contributed to teamwork within the work environment such as, meetings, floor training, and staff development.
•	Approaching customers in pleasant way.

Scheels

Shoe Sales Associate

•	Developed sale strategies based on knowledge of products including, supplements, skin products, and sauna packages
•	Responsible for answering phones
•	Perform excellent communication skills

Makayla Boer