Uxbridge College

Business Process Optimisation Lead at Laing O'Rourke

London, England, United Kingdom

Laing O'Rourke

Business Process Optimisation Lead

- Accountable for identifying, developing, and executing process improvement opportunities, utilising continuous improvement principles and LEAN/Six Sigma methodologies.	Monitored process improvement projects and ensured return on investment was realised.	Provided clear leadership, mentorship, training and strategic guidance to the project teams, ensuring deadlines and objective were met.	Evaluated business needs in line with processes to implement a programme of continuous improvement.	Analysed the commercial impact of process changes and identifying further tools to support day-to-day function.	Worked closely with project stakeholders to identify resources, mitigate risks, resolve issues, provide key performance indicators, and project status where needed.	Spearheaded multiple client projects, deliverables, and implementation, while maintaining minimum profit margin.

The Juice Plus+ Company

GLOBAL BUSINESS PROCESS IMPROVEMENT MANAGER

- Supported the Director Global PMO in coordinating the assigned project from original concept through to final implementation.	Established relationships with key stakeholders to understand the customer objectives of projects and their anticipated outcomes.	Coordinated the development of all approved versions of business and functional specifications for specified applications.	Interfaced with IT personnel (Technical Leads and Managers, Director Global PMO and the business units to identify and maximise opportunities to use information technology to improve product, service and/or business processes.

Juice Plus

EMEA IT BUSINESS ANALYST

Manage the structure of product data to ensure it is fit for purpose and aligns with the business principlesEnsure product data requirements are in line with customer, operational and legislative expectationsDrive data quality compliance through data quality rules in Product Data Quality toolManage metadata releases for changes to the structure and collection of dataCreate, agree and communicate department annual change planWork with stakeholders to agree and communicate changesWork with Technology Teams to support the delivery of changesUpdate all supplier portals / gateways in line with changesManage key stakeholders and dependencies to establish ways of working and alignment of approachesUndertake and manage various change projects across the business engaging multiple stakeholders mapping As-Is processes and defining the To-Be process

Tesco PLC

Product Data Manager

Understand issues quickly and categorising them effectively to enable quick resolutionSummarise issues for various stakeholders enabling them to take decisions quicklyFollow escalation matrix to ensure all possible opportunities are given to the business to    provide evidence to support query resolutionCommunicate effectively with various functions across the businessEnsure queries are resolved within agreed timelinesWork with the Supplier Support Manager to manage exceptionsCreate training documentation to facilitate the training or up skilling of colleagues

Supplier Support Resolution Agent

Key achievementsActed as a key member of the business change team during a period of significant business transformation for the organisation; developing strategy and delivering streamlined systems changes, mapping As-is processes and defining To-be processes through stakeholder engagement and workshops and leading the successful completion of the transformation with buy-in from external stakeholders.This role involved extensive business and systems analysis to develop and streamline new and existing processes and systems. During this time, I acquired advanced knowledge of a wide range of systems and delivered a number of significant business processes which involved leading project teams and facilitating requirements gathering workshops, as well as delivering training and testing and evaluating new systems.

FairTrade Foundation

Technical Business Systems Support Analyst

During this contract position, I worked as part of a large IT delivering effective first line support to colleagues across the organisation as well as working on specific IT system projects. Ensuring I met KPIs and SLAs, I worked hard to deliver a high level of customer service to colleagues, maintained accurate and up-to-date records and followed up on all call to check effectiveness of solutions provided. Duties included setting up new user accounts, password resets and trouble-shooting issues.

Macmillan Cancer Research

IT Support Technician

Key achievementsDeveloped and implemented an innovative new booking system to record and monitor bookings, achieving substantial efficiency in client management and information storage.I was primarily responsible for supplying, setting up and troubleshooting AV equipment for presentations, meeting and events. Managing a number of client accounts, I built up strong working relationships with external suppliers as well as customers and colleagues. I established and maintained an innovative new booking and filing system.Prior to this role, I began working for EdExcel in the Claims team where I was responsible for assessing, approving and processing all claims for travel and subsistence expenses, adhering to company policy and guidelines at all times.

EdExcel Ltd

IT Training Coordinator/Claims Assessor

Key achievementsSuccessfully delivered a 3-month recovery project valued at £15 million on time and within budget, achieving efficiency which resulted in the recovery of £14.5 million.Promoted three times within this company, I started out as a Project Manager, where I managed a team of 12 staff developing and delivering effective business processes and improvements. I worked closely with the sales and marketing department and was involved in the development of sales strategies and management of third party suppliers. I later took on the role of Procurement Manager where I was responsible for the procurement of all goods, reviewing and authorising quotes and managing stock levels.

Ryan Shawn Taylor