Kennesaw State University

Georgia Northwestern Technical College

IT Specialist at Southern Dental Alliance

Promoted from Senior Analyst, Information Security Compliance to Senior Advisor, Information Security Compliance to grow the Information Security Compliance program and serve as a trusted advisor for IT and Information Security teams on controls and remediation of identified gaps for the PCI-DSS, SOX & SWIFT frameworks.

Specific Accomplishments Include:

• Continuous Improvement: Assess incoming projects to identify regulatory and stakeholder impacts, offering comprehensive control guidance upon impact determination to ensure compliance and stakeholder satisfaction
• Regulatory Readiness: Conduct internal assessments against the enterprise’s security tools and platforms (CrowdStrike, Akamai, Sumo Logic, CyberArk, Rapid7, ServiceNow, AWS, GCP) to proactively identify gaps in regulatory readiness in advance of external audits; work with engineering teams to implement identified gaps
• Operational Efficiency: Spearhead automation initiatives for control evidence gathering, aiming to alleviate regulatory burden on stakeholders
• Process Improvements: Achieved 59.2% reduction in PCI-DSS scope, resulting in substantial cost savings from decreased external audit expenses and streamlined annual assessment process
• Security Audits: Reduced previous year's PCI-DSS audit completion time by 20%, surpassing set goals, and allowing more time for remediation tasks in addition to overseeing 32% reduction in PCI-DSS findings year-over-year
• Compliance Strategy: Sustain key responsibilities in role of Senior Analyst, Security Compliance demonstrating ongoing commitment to maintaining high standards of information security and regulatory compliance

IHG Hotels & Resorts

Senior Advisor, Information Security Compliance

Skills: PCI Compliance · Payment Card Industry Data Security Standard (PCI DSS)

Senior Analyst, Information Security Compliance

Troubleshot and resolved technical issues, ensuring smooth operation of systems and networks, while collaborating with cross-functional teams to implement innovative IT solutions, optimizing efficiency and enhancing overall organizational productivity.

Specific Accomplishments Include:

• Application Support: Provided application support of cloud based and on-premise practice management applications for over 600 employees 
• Regulatory Compliance: Maintained PCI and HIPAA compliance throughout organization 
• Systems Administration: Administered 150+ servers in Windows VMware virtual environment, with common tasks including deployment and configuration of business applications and general troubleshooting 
• Project Management: Led configuration, deployment, and administration of Mitel VOIP phone systems company wide 
• Strategic Planning: Built and maintained knowledge base of internal IT processes and resolutions, resulting in a more proactive work environment

Southern Dental Alliance

IT Specialist

Promoted from Junior Systems Engineer to Systems Administrator to manage diverse infrastructure of over 50 servers in both Windows and Linux VMware virtual environments, overseeing critical responsibilities such as patch management and proactive troubleshooting to ensure seamless operational continuity.

Specific Accomplishments Include:

• Business Continuity: Established and managed comprehensive on-site and off-site backup systems for multiple locations, including those in Georgia, Texas, and Mexico, ensuring data integrity and resilience against potential disruptions
• Enterprise Planning: Offered application support for two ERPs, namely Sage 500 and Macola, while simultaneously managing security groups to uphold secure and efficient operational environment
• Network Monitoring: Implemented infrastructure monitoring system running on PRTG that provided real time oversight of entire network and notified IT department of issues 
• Network Infrastructure: Directed end-to-end management of Avaya VOIP phone systems, overseeing configuration, deployment, and administration on company-wide scale to ensure seamless communication infrastructure

Big Time Products

Systems Administrator

• Provided Tier I - III end-user support to over 300 desktop and laptop users through a ticketing
system both in person and remotely
• Responsible for ensuring all invoices and shipments are within compliance with trading partners
via electronic data interchanges & making adjustments if compliance is not reached (fixed
upwards of $3,000,000 dollars worth of invoices and shipments to date)
• Engineered and deployed an open source asset management system running on Ubuntu that
tracks all IT equipment and virtualized the server into VMware

Adam Lee