Michelle Yaiser is a seasoned professional with an impressive background in customer experience (CX) analytics, user research, planning, and project management. She is the Director of CX Analytics at Forrester, where she uses her expertise to drive CX strategy and metrics analysis. Michelle previously served as the Principal Analyst for the CX Index at Forrester and also held leadership positions at Creative Cloud Learn and Adobe. She is a music engineering and sociology graduate who also worked as an assistant professor. Her vast experience and knowledge in CX have given her a reputation for delivering actionable insights, and she is an authoritative thought leader in her field.