John Fox is a seasoned Technical Support professional with over 31 years of experience in providing product support for computer hardware, software, and networking technologies. He has honed his skills in the industry through various positions that include Technical Support Engineer, Field Applications Engineer, Project Manager, Technical Support Manager and Director of Business Critical Support.

John's experience has seen him take up leadership roles in Technical Support Supervision and Management while at Compuware Corporation and Smarsh, where he served as the Sr. Manager for Worldwide Business Critical Support, Technical Support Team Lead, and Technical Support Team Leader, respectively. His insights into the support needs of an array of complex products and services are hard to come by and have proven instrumental in his success.

Having worked with a diverse range of companies, including Madge Networks, Adaptec, and Everex, John has amassed a wealth of expertise in supporting on-premise and SaaS software, computer hardware, and networking technologies. The culmination of his extensive professional background has made him the consummate expert in technical support, with insights and tips that can transform how companies approach technical support.