Michael Tudor is a highly skilled and experienced transformational leader in the customer service industry. With a Bachelor’s Degree in Business Administration from the University of Redlands and a Master’s Degree in Organizational Dynamics with a focus on Project Management and Human Resources from the University of Oklahoma, Michael has achieved great success in his professional career.

He has held various leadership positions throughout his career, including Director of Client Results at Liveops, Inc., formerly Contact Center Director at Banner Health, formerly Director of Contact Center at Express Scripts, formerly Director of Call Center Operations at Central Security Group-Nationwide, Inc., and formerly Operations Manager & Account Manager at DecisionOne. Michael has a track record of turning mediocre performance into top-tier results and delivering significant cost savings within a high-performing context.

Michael is a proven repeat turnaround champion and has a passion for building successful teams with a positive culture. His strength lies in developing leaders with a pulse on CX, producing engaged employees, loyal customers, and lower costs. His leadership has driven cost savings through increased customer retention, improved response times, reduced customer effort, and implementing WFM driving down labor costs and improving scheduling efficiency.

Michael is a cutting-edge thought-leader in the customer service industry and leverages a behavioral, relationship-based coaching method to reduce employee attrition, improve individual performance, and support a culture of fun and respect. He can be reached at michaeltudor@att.net.