Michael Sylvestre is a seasoned Critical Incident Manager with over 25 years of professional experience in the technology and financial services industry. His expertise lies in managing day-to-day operations of large data centers, providing detailed technical support, and leading critical incident management and problem resolution. With an ITIL certification, Michael has led successful projects and aided stakeholder communication. He has a proven track record of excellent verbal and written communication skills, data center operations, and voice stress analysis expertise. Michael has previously worked with The Walt Disney Company, Xerox, and SunTrust Bank, and has also served as a Reserve Deputy Sheriff at Orange County Sheriff's Office.