Richard Lewis

Robert Morris University - Illinois

DevOps  -  Automation  -  Observability

Barrington, Illinois, United States

Helping clients with their adoption and transformation on the Azure platform. 3Cloud is a Gold-certified Microsoft Azure technology consulting firm and Azure Expert Managed Services Provider that provides cloud strategy, design, implementation, and managed services for clients across multiple industries. Founded by former Microsoft technology leaders, 3Cloud combines a team of highly experienced cloud architects and technologists with a strong network of Microsoft sales and engineering relationships to deliver the ultimate Azure experience for clients.

3Cloud

DevOps Consultant

- Primarily responsible to advocate for External Developers on the usability of Coyote’s APIs and other integration resources. Created a continuous integration (CI) pipeline between Azure DevOps and the Coyote Github repo to assist with developing, maintain documentation of modifications for APIs and externally consumed libraries.· Advise Sr. Leadership & Product Owners on changes to their products advocated by the external development community.  Along the same lines promote the benefits of DevOps by identifying and quantifying the business benefits that come from the greater agility DevOps delivers.· First day responsibility for onboarding new Developers, Automations, and Data Science staff. Created an automated process to reduce onboarding time using ServiceNow, Azure DevOps, Microsoft Power Automate and other O365 products.· Conduct Site Reliability development and Observability Engineering using New Relic, Azure Functions, Elasticsearch, Metric Beats, Heart Beats, Kabana, and Grafana.· Organize and conduct knowledge sharing for IT employees local and remote twice a month. This was done in two formats one geared toward technical and the other was beginner level knowledge. With a heavily remote workforce, I used Microsoft Stream and OBS to broadcast to all our users as well as record the content.· Train development consumers on best practice use of vendor/3rd party utilities. Hosted Knowledge Sessions for Developers and System Engineers. Bringing Industry experts to conduct the training.· Attend conferences and seminars that pertain to development practices and 3rd party tools, present information to the rest of the dev staff upon return. Attended 34 events across the country in 17 months attracting new talent leads.

Coyote Logistics

Developer Advocate

As the 85th State President, I serve as the highest ranking executive officer within the state leading the growth and development of over 2000 members and 60 plus chapters around the state. Elected in September of 2015 by the states general membership my term as State President runs from January 1st 2016 until December 31st, 2016.The Illinois Jaycees mission is to provide development opportunities that empower young people to create positive change. The Illinois Jaycees is a nonprofit organization of young active citizens age 18 to 40 who are engaged and committed to creating impact in their communities. Active citizens are individuals invested in the future of our world. The Illinois Jaycees gathers active citizens from all sectors of society.We develop the skills, knowledge, and understanding to make informed decisions and take action. As globally-minded young people, we all have rights, responsibilities and share goals. We find targeted solutions to local issues benefiting our communities, our world, and our future. Embracing new ideas, collaboration and diversity, we have the passion and courage to address the critical challenges of our time.

JCI USA

85th State President of The Illinois Jaycees

In this role, I lead and champion the adaptation of 3rd party software solutions and tools that keep our development teams agile and moving forward. I also work with Vendors and our Senior IT Leadership while providing guidance, instruction on the full SDLC while focused on future technologies. Troubleshoot complex technical issues within a custom-built freight brokering software platform and work with our development teams to resolve the issue. Develop, promote, and share proof of concepts for the consumption of internal and external APIs and libraries. Built out POC's using the Azure platform.

Technical Analyst

I managed the organizations <a href="http://Salesforce.com">Salesforce.com</a> environment with over 2500 Users. I worked closely with Sales, Marketing and other business functions in the areas of reporting and responding to user requests on daily basis using our service desk system Managed Engine. Serve as the Evangelist and drive user adoption across the sales organization by leading user training across multiple locations. Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform. Build custom applications on the Salesforce platform using the Apex, HTML, and JAVA. That integrates with our custom-built freight broking software platform using SSIS packages as well as Dell Boomi, Relational Junction ETL Manager, and Mulesoft Anypoint Platform.

Application Analyst

Don’t let the title fool you being a Ninja isn’t easy. In this role, I led the development of (RPA) robotic processes automation from concept to creation and through implementation. It takes 50% software development skills, 30% process improvement mentality using innovated solutions, and 20% time management and coaching other team members. Tools used Kapow Automation, Salesforce, SQL Server 2012, SSIS, Visual Studio, VSTS. •	Lead development the development of data extraction tools.•	Designed major ETL processes to collect data from websites and web-services, monitor automated processes on a daily basis to ensure they continued to function without error.•	Work closely with business users to understand their specific business processes. •	Coaching and mentoring fellow team members.•	Session speaker at the 2013 Kapow Software Conference in San Francisco. •	Recognized as an MVP within my company in 2013.

Automation Ninja

Managed a team of Three Process Analyst who was responsible for developing ETL processes for a business intelligence related task involving the collection, management, analysis, and transformation of data into useful information for the supply chain compliance team in the Home Services business.  Led efforts to Implement a CRM system using the Salesforce cloud platform. Designed and deployed a major ETL project involving 30 different suppliers using SQL server database.  Migrated key business MS Access databases to SQL 2008r2 improving response time and data redundancies.

Sears Holdings Corporation

Business Intelligence Manager

Responsible for the development of reporting and analytics tools designed around our constantly evolving business needs. I developed and worked with IT and maintained everything from mainframe systems, to web applications, & reporting tools. •	Provided onsite tier 1 tech support for 200 users and managers. •	Plan and implement end-user acceptance tests and field systems test/pilots plans Maintained the highest levels of flexibility and positive energy while handling stressful situations and working in a fast-paced environment. •	Designed & deployed CMS using ASP and SQL for 200+ users, Designed & deployed accounting system for 3000+ suppliers using SQL, DTS, and SSRS, Designed & deployed ETL process for two fortune 1000 departments internally using Robotic Process Automation techniques. •	Led migration program of 200+ users from Windows NT to XP. •	Provided assistance in the implementation of ISO 9001:2000 QMS •	Provided ongoing mentoring to associates in related positions throughout the field organization. •	Received a business award for Outstanding Achievement in the category of Know How to Make Money in 2006

Process Development Analyst

Assisted Parts Sourcing Manager in the management and development of Parts Sourcing Associates. Worked with top suppliers to improve business relationship between them and Sears Holdings.  Built supplier relations database consisting of 7,000 contacts using Microsoft Access as a front-end and SQL Server as backend. Served as the Facility Safety Coordinator overseeing fire suppression training, first aid training. As well as a member of the unit’s fun committee working towards boosting employee morale across the site and managing the committee budget. Received Business Award for Outstanding Contribution in 2004.

Parts Sourcing Team Leader

Responsible for processing the sales commission on the items sold by our field Sales Associates. I also handled daily ad-havoc report request from District Sales General Managers & Sales Associates.Designed automated macro to increase job productivity.

HVAC Support Processing Clerk

Worked on a data migration project from a proprietary RMIS database to Oracle PeopleSoft for Y2K compliance. Also provided in level one assistances for Mid and Senior Level Management.