Yasir Aftab is a seasoned customer service and call center industry professional with over six years of experience, mainly with India's renowned online car portal, CarDekho. A proactive and efficient leader, Aftab has demonstrated his competencies in assisting senior management, supervising employee performance, and delegating responsibilities to designated team members. He has a knack for patience and effective decision-making, which enables him to manage client communication and relationships with ease. Boasting of expertise in program management, strategic planning, transition coordination, customer relationship management, people management, continuous process improvement, and reporting and analytics, Aftab has a solid educational background. He pursued his Bachelor of Commerce at Monad University, after completing his Intermediate of Science at St. Xavier's High School - India, and pre-primary-middle stage at Shibli Group Of School.

Over the years, Aftab has honed various skills, including identifying and utilizing a company's human resources economically, implementing plans systematically, and motivating team members to achieve set targets. He is currently Manager Operations & Delivery at CarDekho, and has previously served as Assistant Manager Operations at CarDekho, Sr. Team Lead Operations at Whirlpool Corporation, Team Lead Operations at Naaptol Online Shopping Pvt. Ltd, and Sales Executive at HomeShop18.