Western Governors University

The University of Texas at Dallas

Help Desk Agent at Revolution Retail Systems, LLC

Plano, Texas, United States

Provided tier II technical support services for company’s proprietary networked bulk cash recyclers in retailers nationwide. Role combined various support disciplines covering networking/hardware/software issues. Worked closely with multiple teams to ensure issues resolved in a timely manner according to established SLA’s.Utilized a variety of company knowledge resources and tools to resolve customer’s issuesWorked closely with on-site techs for more complex issues that required unit tear-down and networking issues.Adhered to multiple call queue key performance indicators (KPI)

Revolution Retail Systems, LLC

Help Desk Agent

Additional responsibilities:Targeted marketing campaignsResearching additional prospects/leadsStricter performance objectives

Trend Micro

Sales And Marketing Associate - Lead Development Representative

Manage large volume of calls according to service level agreementsField customer inquiries Fulfill daily performance objectives

Sales and Marketing Associate - Lead Qualification Representative

Keeping customer database up-to-date by entering data and orders into CRM. Creating and proof-reading promotional and instructional materials. Lead generation through calls and in-person events.

Renaud Air

Sales Assistant

Organization skills -- Properly managing items and space for efficient inventory retrievalTeamwork -- working as a team to complete tasks without inconvenience customersSales -- using product knowledge and marketing skills to up-sell customers

Total Wine & More

Merchandiser/Front End

Taking customer ordersWorking as part of a teamMaking sure materials are organized

Michael Bates